Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Chin Wen Jun

Chin Wen Jun

Summary

Dedicated professional with a background in aviation and aesthetic clinics, emphasizing premium front desk operations and client relationship management. Skilled in coordinating appointments, improving customer retention, resolving complaints, and providing sales support. Noted for delivering personalized service and maintaining composure in dynamic, high-end environments.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

Jovial Wellness & Aesthetic
Singapore
11.2025 - Current
  • Managed daily front desk operations for a high-end aesthetic clinic
  • Coordinated appointments, treatment schedules, and follow-ups to optimize client flow
  • Handled client inquiries and service recovery cases with professionalism and discretion

Air Steward

Scoot Pte Ltd, Singapore
08.2024 - 10.2025
  • Delivered outstanding customer satisfaction by effectively managing high-volume international passenger needs.
  • Resolved service issues promptly, ensuring brand standards were consistently met.
  • Enabled seamless service delivery through effective collaboration with multicultural teams.

Sales Consultant

Luxasia
02.2024 - 08.2024
  • Supported achievement of sales targets by providing tailored product recommendations.
  • Fostered ongoing relationships with customers through attentive service.
  • Ensured inventory accuracy and upheld high store presentation standards.

General Clerk

Digital Marque
10.2021 - 10.2023
  • Supported administrative operations including reporting, correspondence, and inventory management.

Education

SPM -

SMK Taman Seraya
Kuala Lumpur
01-2019

Skills

  • Front desk operations
  • Client relationship management
  • Complaint resolution and service recovery
  • Sales support and upselling
  • Multilingual communication
  • Team coordination in high-pressure environments

Languages

Mandarin
Proficient
C2
English
Intermediate
B1
Cantonese
Intermediate
B1
Malay
Intermediate
B1

Interests

  • Fitness & Wellness
  • Traveling & Cultural Exploration
  • Personal Development
  • Photography

Timeline

Customer Service Officer

Jovial Wellness & Aesthetic
11.2025 - Current

Air Steward

Scoot Pte Ltd, Singapore
08.2024 - 10.2025

Sales Consultant

Luxasia
02.2024 - 08.2024

General Clerk

Digital Marque
10.2021 - 10.2023

SPM -

SMK Taman Seraya
Chin Wen Jun