Chin Wen Jun
Summary
Enthusiastic and service-oriented professional with experience in retail sales and customer engagement. Skilled in building rapport with customers, handling inquiries, and providing personalized service. Adaptable, team-oriented, and committed to delivering exceptional passenger experiences while maintaining the highest safety and service standards.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
DJI
Singapore
04.2026 - Current
- Assisted customers in selecting suitable drones, cameras, and accessories based on their needs and budget.
- Demonstrated product features and provided hands-on guidance to enhance customer understanding and confidence.
- Delivered excellent customer service by addressing inquiries, resolving concerns, and ensuring a positive shopping experience.
Air Steward
Scoot Pte Ltd, Singapore
08.2024 - 10.2025
- Delivered outstanding customer satisfaction by effectively managing high-volume international passenger needs.
- Resolved service issues promptly, ensuring brand standards were consistently met.
- Enabled seamless service delivery through effective collaboration with multicultural teams.
Sales Consultant
Luxasia
02.2024 - 08.2024
- Supported achievement of sales targets by providing tailored product recommendations.
- Ensured inventory accuracy and upheld high store presentation standards.
General Clerk
Digital Marque
10.2021 - 10.2023
- Supported administrative operations including reporting, correspondence, and inventory management.
Education
SPM -
SMK Taman Seraya
Kuala Lumpur01-2019
Skills
- Client relationship management
- Complaint resolution and service recovery
- Multilingual communication
- Team coordination in high-pressure environments
Languages
Mandarin
Advanced
C1
English
Upper Intermediate
B2
Cantonese
Intermediate
B1
Malay
Intermediate
B1
Timeline
Retail Sales Associate
DJI
04.2026 - Current
Air Steward
Scoot Pte Ltd, Singapore
08.2024 - 10.2025
Sales Consultant
Luxasia
02.2024 - 08.2024
General Clerk
Digital Marque
10.2021 - 10.2023
SPM -
SMK Taman Seraya
Hobbies and interests
- Fitness & Wellness
- Traveling & Cultural Exploration
- Photography