CHIH HSIEN LIN
Summary
Driven Guest Experience Specialist with a proven track record at RWS Group, enhancing guest satisfaction and loyalty through exceptional communication and guest relations. Skilled in creating a welcoming atmosphere and fostering team collaboration, also excel in turning feedback into repeat business, demonstrating adaptability and a keen attention to detail.
Overview
4
4
years of post-secondary education
Work History
Guest Experience Specialist
RWS Group
08.2024 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- . Fostered a welcoming environment that encouraged positive word-of-mouth referrals and repeat business.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- . Ensured adherence to brand standards throughout all aspects of day-to-day operations.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Some College (No Degree) -
Southern Taiwan University of Science And Technol
Taiwan 08.2021 - 05.2025
Skills
Exceptional communication
Guest Relations
Feedback collection
Customer Service
Guest Orientation
Attention to Detail
Reliability
Team Collaboration
Active Listening
Effective Communication
Adaptability and Flexibility
Timeline
Guest Experience Specialist
RWS Group
08.2024 - Current
Some College (No Degree) -
Southern Taiwan University of Science And Technol
08.2021 - 05.2025
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