Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chien Jun Rong

Summary

Detail and Results-oriented Analyst, skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. With working experience on multiple projects.

Overview

2
2
years of professional experience

Work History

Customer Engagement Analyst

Menarini
10.2023 - Current
  • Manage and maintain data pipelines, dashboards and reports
  • Develop data visualizations to generate informed business decisions
  • Identify data quality issues and assisting to develop suitable remediation actions
  • Utilize analytics tools to support the extraction, analysis, cleansing and transformation
  • Conduct Root Cause Analysis (RCA) to identify operational improvement opportunities that deliver customer satisfaction, cost optimization and revenue growth
  • Support regional stakeholders in developing customized data reports from existing data model
  • Work with various business teams to monitor the impact of our activities to improve customer engagement and experience


Data Analyst

Linesight
09.2022 - 07.2023
  • Translate construction program's data into impactful information for partners and clients
  • Data Visualization using various analytical tools for dashboard creation across different projects
  • Took part in data management and standardization initiatives
  • Performed data cleaning on reports and consolidate for further analysis
  • Analyze existing Cost report to identify trends or anomalies and recommend solutions
  • Participate in Continuous Improvement initiatives by reviewing process frequently

Operations Specialist

Validus Capital
09.2021 - 08.2022
  • Engaged in general operations processing functions, including client onboarding, account servicing, document management
  • Proficient in loan processing
  • Established a strict protocol to ensure processes and controls adheres to guidelines
  • Thrived in collaborative environment with various internal and external stakeholders
  • Cooperated in data migration project
  • Competent in user acceptance testing

Education

Bachelor of Science - Data Science And Business Analytics

SIM Global Education - University of London
Singapore
06.2021

Diploma - Automation & Mechatronic Systems

Ngee Ann Polytechnic
Singapore
05.2016

Skills

  • Microsoft (Word, power point, excel)
  • SQL
  • Python
  • Machine learning
  • Tableau
  • Power BI
  • Google Big Query

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Customer Engagement Analyst

Menarini
10.2023 - Current

Data Analyst

Linesight
09.2022 - 07.2023

Operations Specialist

Validus Capital
09.2021 - 08.2022

Bachelor of Science - Data Science And Business Analytics

SIM Global Education - University of London

Diploma - Automation & Mechatronic Systems

Ngee Ann Polytechnic

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Chien Jun Rong