Chia Yin Tan
Summary
Dynamic retail leader with a proven track record at Lagardere Travel Retail, excelling in staff development and operations management. Enhanced inventory accuracy and customer satisfaction through strategic training and process improvements. Adept at fostering team motivation and driving performance, consistently achieving operational goals while delivering exceptional customer service.
Senior Supervisor skilled in [Area of expertise] and managing complex projects with general oversight. Effectively communicates within and outside function to gain cooperation on operational processes, practices and procedures. Documented leadership success in making moderate to substantial improvements to enhance staff training and productivity and achieve goals.
Overview
25
25
years of professional experience
Work History
Senior Supervisor Retail Associate
Lagardere Travel Retail
04.2013 - 03.2025
- Led team in optimizing inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Streamlined operational procedures to improve efficiency across multiple retail locations.
- Mentored junior supervisors, fostering professional development and ensuring adherence to company standards.
- Implemented training programs that improved employee performance and customer service quality.
- Enhanced customer experience by implementing feedback systems, leading to increased satisfaction scores across stores.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Mentored junior team members for accelerated professional growth and skill development.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Associate
Dufry Singapore
03.2006 - 07.2011
- Resolved customer inquiries promptly, ensuring positive shopping experiences and repeat business
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Executed visual merchandising standards to create appealing displays that increased product visibility
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Crew Team Member
Burger King
11.1999 - 06.2006
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety protocols and maintaining cleanliness standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing operational efficiency.
- Implemented quality control measures to ensure food safety and consistency in product offerings.
- Resolved customer complaints promptly, improving overall dining experience and loyalty among patrons.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
Skills
- Staff development
- Decision-making
- Documentation and reporting
- Customer service
- Complex Problem-solving
- Process monitoring and improvement
- Goal oriented
- Staff management
- Training and mentoring
- Employee motivation
- Operations management
- Shift scheduling
- Team leadership
Languages
English
Timeline
Senior Supervisor Retail Associate
Lagardere Travel Retail
04.2013 - 03.2025
Sales Associate
Dufry Singapore
03.2006 - 07.2011
Crew Team Member
Burger King
11.1999 - 06.2006
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