Chia Yee Suen
Summary
Detail-oriented and results-driven operations professional with strong communication, team collaboration, and problem-solving skills. Experienced in managing front-line operations, coordinating logistics, and improving process efficiency in fast-paced environments. Adept at engaging stakeholders, facilitating cross-functional teamwork, and driving workflow optimization to enhance operational performance. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Clinic Assistant
True Medical Clinic
12.2022 - 12.2024
- Managed front desk operations, ensuring smooth patient registration, appointment scheduling and check-in procedures.
- Optimised patient flow efficiently during the Covid-19 pandemic, handling up to 100 patients daily, reducing wait times and optimising service quality.
- Assisted doctors during consultations, ensuring seamless medical documentation and seamless patient care support.
- Handled administrative tasks, including billing, insurance claims, lab result processing, referrals, improving operational efficiency.
- Managed Inventory by organising medical supplies, tracking stock levels, restocking exam room, and ensuring availability of essential medical supplies.
- Picked, packed and dispensed medication, ensuring compliance with medical safety guidelines
- Maintained accurate medical record-keeping and facilitated timely communication between healthcare providers to improve patient care.
- Increased patient satisfaction levels by addressing concerns promptly and ensuring a seamless clinic experience.
Operations Intern
Total Heritage
04.2024 - 06.2024
- Managed end-to-end tour operations, including scheduling, transportation, route planning and content curation.
- Conducted on-site assessments to optimise tour logistics, accessibility, and visitor flow.
- Coordinated with the Singapore Navy's management team to align tour content with stakeholder objectives.
- Developed heritage tour scripts and educational materials, enhancing engagement and historical accuracy for diverse audiences.
- Supported live tour facilitation, delivering historical insights while managing group dynamics and audience interaction.
Education
Bachelor of Business Management (BBM) - Operations Management
Singapore Management University
05-2027
Tampines Meridian Junior College
12-2022
Dunman Secondary School
10-2016
Skills
- Workflow optimization
- Problem-solving
- Team collaboration
- Effective communication
- Attention to detail
- Flexible and adaptable
Timeline
Operations Intern
Total Heritage
04.2024 - 06.2024
Clinic Assistant
True Medical Clinic
12.2022 - 12.2024
Bachelor of Business Management (BBM) - Operations Management
Singapore Management University
Tampines Meridian Junior College
Dunman Secondary School
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