Overview
Work History
Education
Skills
Certification
Excellence Service Gold Award for 2021 & 2022
Timeline
Generic

Chian Lin Lee

Guest Service Executive

Overview

5
5
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Guest Service Executive

Ascott Group
05.2023 - 06.2024
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Greeted guests upon arrival by providing warm welcome.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Handled customer complaints to satisfy and retain guests.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Provided guest assistance and recommendations for tourist attractions.
  • Resolved guest complaints quickly and effectively, maintaining a high level of customer satisfaction.

Hair Consultant

Beauty One International Pte Ltd
12.2019 - 01.2023
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Education

Commonwealth Secondary School
Singapore
11.2018

Skills

Data entry proficiency

Certification

Service Leadership

Excellence Service Gold Award for 2021 & 2022

Provide the WOW service to every customers

Timeline

Guest Service Executive

Ascott Group
05.2023 - 06.2024

Higher Certificate in Hotel and Acommodation

04-2023

People and Relationship

01-2022

Service Leadership

08-2020

Hair Consultant

Beauty One International Pte Ltd
12.2019 - 01.2023

Commonwealth Secondary School

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Chian Lin LeeGuest Service Executive