Chiang Wei Ong
Summary
- Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
- Extensive experience in troubleshooting highly technical, complex issues with ease and patience. Delivers Tier 1 and 2 support knowledge.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
IT Support Engineer
Precision Infocomm PTE LTD
03.2022 - 08.2024
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
IT Support Engineer
ATT Group
01.2020 - 01.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
Lab Assistant
Givaudan Singapore Pte Ltd
10.2017 - 11.2019
- Managed fragrance specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
Education
No Degree - Diploma in Computer Forensics
Kaplan Higher Education Academy
Singapore03.2019
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- Software Installation
- IT Documentation
- Data Backup and Recovery
- Wireless Networking
- Server Management
- VoIP Systems
- Firewall Management
- Network configuration
- Technical Support
Timeline
IT Support Engineer
Precision Infocomm PTE LTD
03.2022 - 08.2024
IT Support Engineer
ATT Group
01.2020 - 01.2022
Lab Assistant
Givaudan Singapore Pte Ltd
10.2017 - 11.2019
No Degree - Diploma in Computer Forensics
Kaplan Higher Education Academy
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