Chiak Huan Frankie Low
Operations Manager
Summary
Dynamic Operations Manager with a proven track record at Sergent Service Pte Ltd, enhancing customer satisfaction through effective communication and strategic problem-solving. Expert in health and safety compliance and team leadership, I successfully streamlined operations, resulting in increased productivity and reduced costs while fostering a culture of accountability and collaboration.
Overview
2026
2026
years of professional experience
Work History
Stewarding Supervisor
The American Club
- Ensured prompt resolution any guest concerns related food service cleanliness earning compliments from patrons.
- Reduced equipment downtime by implementing a preventive maintenance program for all major appliances in the kitchen.
- Provided ongoing mentoring guidance to junior stewards helping them understand their roles better contributing success.
- Ensured compliance with health and safety regulations by conducting regular inspections and addressing issues promptly.
- Served as liaison between front-of-house staff and back-of-house operations, ensuring seamless communication during busy service periods.
- Developed customized cleaning schedules for each area of the kitchen, maintaining impeccable hygiene levels at all times.
- Oversaw proper storage of china, glassware, silverware, tableware, linens ensuring minimal breakages or losses.
- Provided support to executive chef in menu planning, dish development, and ingredient sourcing initiatives.
- Improved overall cleanliness and organization of the kitchen by implementing efficient stewarding processes and procedures.
- Collaborated with culinary team members to optimize kitchen workflows for increased efficiency.
- Maintained high sanitation standards across all food preparation areas to ensure consistent quality and guest satisfaction.
Operations Manager
Sergent Service Pte Ltd
02.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
High School Diploma - Marketing Management
Institute of Marketing UK
UK01.1983
Skills
Health and safety
Sanitation standards
Food storage
Menu planning
Recruitment and hiring
Waste reduction
Delegation
Scheduling expertise
Task delegation
Employee scheduling
Teamwork
Waste management
Teamwork and collaboration
Hygiene practices
Table setting
Microsoft Excel
Food safety
Customer service
Problem-solving
Time management
Problem-solving abilities
Team leadership
Multitasking
Operational efficiency
Multitasking Abilities
Safety training
Multitasking ability
Excellent communication
Decision-making
Service training
Self motivation
Time management abilities
Adaptability and flexibility
Verbal and written communication
Critical thinking
Effective communication
Team collaboration
Active listening
Recruitment
Organizational skills
Worker training
Staff management
Timeline
Operations Manager
Sergent Service Pte Ltd
02.2022 - Current
Stewarding Supervisor
The American Club
High School Diploma - Marketing Management
Institute of Marketing UK