Chiak Huan Frankie Low
Operations Manager
Summary
Dynamic Operations Manager with a proven track record at Sergent Service Pte Ltd, enhancing customer satisfaction through effective communication and strategic problem-solving. Expert in health and safety compliance and team leadership, I successfully streamlined operations, resulting in increased productivity and reduced costs while fostering a culture of accountability and collaboration.
Overview
2026
2026
years of professional experience
Work History
Stewarding Supervisor
The American Club
- Ensured prompt resolution any guest concerns related food service cleanliness earning compliments from patrons.
- Reduced equipment downtime by implementing a preventive maintenance program for all major appliances in the kitchen.
- Provided ongoing mentoring guidance to junior stewards helping them understand their roles better contributing success.
- Ensured compliance with health and safety regulations by conducting regular inspections and addressing issues promptly.
- Served as liaison between front-of-house staff and back-of-house operations, ensuring seamless communication during busy service periods.
- Developed customized cleaning schedules for each area of the kitchen, maintaining impeccable hygiene levels at all times.
- Oversaw proper storage of china, glassware, silverware, tableware, linens ensuring minimal breakages or losses.
- Provided support to executive chef in menu planning, dish development, and ingredient sourcing initiatives.
- Improved overall cleanliness and organization of the kitchen by implementing efficient stewarding processes and procedures.
- Collaborated with culinary team members to optimize kitchen workflows for increased efficiency.
- Maintained high sanitation standards across all food preparation areas to ensure consistent quality and guest satisfaction.
Operations Manager
Sergent Service Pte Ltd
02.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
High School Diploma - Marketing Management
Institute of Marketing UK
UK01.1983
Skills
Health and safety
Timeline
Operations Manager
Sergent Service Pte Ltd
02.2022 - Current
Stewarding Supervisor
The American Club
High School Diploma - Marketing Management
Institute of Marketing UK
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