Chiahui Mao

• As a Senior Communications Specialist this role combines strategic communication expertise with high-level administrative support to ensure the smooth operation of the plant and effective communication across all levels of the organization.
• A) Internal Communication
• 1. Culture Journey-developing Communication Strategies,creating and executing communication plans to support the organization’s cultural transformation initiatives, ensure consistent messaging across the plant; Cooperates Lead Work Win (LWW) & Diversity, Equity, and Inclusion (DEI): Promote DEI initiatives through targeted communication campaigns that foster an inclusive workplace culture.
• 2.Employee Engagement-designing campaigns and activities to promote the desired culture, values, and behaviors across the organization ( includes create and distribute newsletters, memos, and announcements to keep employees informed; organize town halls, team meetings, and other internal events to foster engagement.)
• B) Branding and Messaging
• 1.Ensure all communication aligns with the company’s brand and messaging guidelines.
• 2.Develop key messages and talking points for the Plant Manager and other leaders.
• 3.Create initiatives to improve employee morale and engagement.
• 4.Conduct surveys and gather feedback to assess the effectiveness of communication strategies.
• C) Business deployment
• Develop clear and consistent messaging to support the rollout of new business strategies, projects, and initiatives. Communicate changes effectively to ensure smooth transitions and minimize
• resistance during business deployments and providing communication support and training to leaders and employees to ensure successful adoption of new processes and tools.

1.Order to Cash process management
2. Maintain strategic relationships with customers, the relevant internal partners ( sales, Supply China,
business line, Quality management) and potential channel partner
3. Acted as sales controller and coordination aiming successful steering and execution during operation
phase
4. Analyzed customer’s demand, demand fulfillment, lead-time and work together with supply Chain to
identify trends and drive business decisions Support and improve order and supply process
5. Main customer contact person for efficient, on time and customer oriented order management as well
as delivery execution. .

1. Administrative Support:

- Manage the Plant Manager’s calendar, schedule meetings, and coordinate appointments.

- Prepare and organize documents, reports, and presentations for meetings.

2. Communication and Coordination:

- Act as a point of contact between the Plant Manager and internal/external stakeholders.

- Facilitate communication within the plant and across departments.

- Draft and distribute memos, announcements, and other communications.

3. Meeting and Event Management:

- Organize and prepare materials for meetings, including agendas and minutes.

- Coordinate plant-wide events, visits, or tours

- Follow up on action items and ensure deadlines are met.

4. Data Management and Reporting:

- Assist in compiling and analyzing data for reports on plant performance, budgets, and operational metrics.

- Maintain accurate records of plant operations, expenses, and other key information.

5. Project Support:

- Assist the Plant Manager in managing special projects and initiatives.

- Track project progress and ensure timely completion of tasks. 6. Travel and Logistics:

- Arrange travel itineraries, accommodations, and transportation for the Plant Manager.

- Handle logistics for plant-related activities, such as equipment deliveries or vendor visits.

7. Problem-Solving:

- Anticipate the needs of the Plant Manager and proactively address issues.

1. Client Relationship Management:

- Serve as the main point of contact for key clients, building and maintaining strong, long-lasting relationships.

- Understand client needs, objectives, and challenges to provide tailored solutions.

- Conduct regular check-ins and business reviews to ensure client satisfaction.

2. Revenue Growth:

- Identify opportunities to upsell, cross-sell, or expand services within existing accounts.

- Develop and implement account plans to achieve revenue targets and growth objectives.

- Collaborate with the HQ sales and marketing teams to create targeted strategies for key accounts.

3. Strategic Account Planning:

- Analyze client data, market trends, and industry insights to develop strategic account plans.

- Set clear goals and action plans for each key account to drive growth and retention.

- Monitor and report on account performance, including revenue, profitability, and client satisfaction.

4. Collaboration with Internal Teams:

- Work closely with HQ sales, marketing, RD, to ensure client needs are met.

- Coordinate with internal stakeholders to deliver solutions that align with client expectations. - Provide feedback from clients to improve products, services, and processes.

5. Problem Resolution:

- Address and resolve client issues or concerns promptly and effectively.

- Act as an advocate for the client within the company to ensure their needs are prioritized.

6. Market and Competitor Analysis:

- Stay informed about industry trends, competitor activities, and market conditions.

- Use insights to identify new opportunities and maintain a competitive edge.

1. Sourcing and Supplier Management:

- Identify, evaluate, and select suppliers for indirect materials and services.

- Negotiate contracts, terms, and pricing with suppliers to achieve cost savings and ensure quality. - Develop and maintain strong relationships with suppliers to ensure reliable delivery and service.

2. Cost Management:

- Analyze spending patterns and identify opportunities for cost reduction.

- Implement cost-saving initiatives without compromising quality or service levels.

- Monitor market trends and pricing to ensure competitive procurement.

3. Cross-Functional Collaboration:

- Work closely with other departments (e.g., operations, finance, IT) to understand their needs and provide procurement support. - Coordinate with internal stakeholders to align procurement activities with business objectives.

4. Reporting and Documentation:

- Maintain accurate records of procurement activities, contracts, and supplier performance.

- Prepare regular reports on procurement metrics, cost savings, and supplier performance.

1. Knowledge Management Platform Development:

- Coordinating Knowledge Management (KM) platform to centralize and organize information for TSMC 12 different factories.

- Ensured the platform is user friendly, efficient, and meets the needs of various stakeholders.

- Integrated data from different sources to create a seamless flow of information.

2. Project Coordination:

- Monitored project budgets and ensured resources were allocated effectively.

- Managed project contracts, timelines, and deliverables.

- Coordinated meetings, appointments, and communication between project owners and stakeholders.

3. Cross-Functional Collaboration:

- Worked with different project owners to understand their requirements and align them with the KM platform’s capabilities. - Assisted in internal and external affairs, acting as a liaison between teams and departments.

4. Data Integration and System Maintenance:

- Set up data linkages between internal portals to ensure smooth information sharing.

- Assisted in building and maintaining the project operating system to support ongoing operations.

5. Documentation and Reporting:

- Maintained detailed documentation of the KM platform’s development process, including user guides and technical specifications.

- Prepared regular reports on project progress, budget status, and system performance.