Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Chia Hsin Chen

Account Manager

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Account Manager

AUECC
10.2007 - 02.2016
  • Managed client portfolios by developing tailored strategies to meet individual client needs and enhance overall satisfaction.
  • Facilitated regular communication with clients to ensure alignment on project goals and expectations, fostering long-term relationships.
  • Conducted quarterly business reviews to assess account performance, identify growth opportunities, and implement actionable recommendations.
  • Collaborated with cross-functional teams to coordinate service delivery and resolve client issues promptly, ensuring seamless operations.
  • Utilized CRM software to track account activities, monitor deadlines, and maintain accurate records of client interactions and feedback.
  • Analyzed market trends and client data to inform strategic decisions, resulting in improved service offerings that addressed emerging client demands.
  • Developed proposals for new projects based on thorough analysis of client needs and competitive landscape, driving business growth initiatives effectively.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Sales Executive

Asiaicmp
03.2004 - 09.2007
  • Developed and maintained strong relationships with clients to identify their needs and provide tailored solutions.
  • Conducted market research to identify new sales opportunities and stay informed on competitive landscape.
  • Utilized CRM software to track sales activities, manage customer interactions, and forecast future sales trends.
  • Collaborated with marketing team to create promotional materials that effectively communicated product value propositions.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.

Education

Medical Technology - Hospital Management

Yuanpei
Taiwan
06-2000

Skills

Account management

Timeline

Account Manager

AUECC
10.2007 - 02.2016

Sales Executive

Asiaicmp
03.2004 - 09.2007

Medical Technology - Hospital Management

Yuanpei
Chia Hsin ChenAccount Manager