Chia Weiying Carol
Summary
Professional with strong background in customer interactions and service solutions.
Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Ben's Cookies
08.2023 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Barista
Tiong Bahru Bakery
01.2022 - 12.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Barista Trainee
Drips Bakery
01.2021 - 01.2022
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Promoted additional items with beverages, increasing store sales.
Customer Service Representative
Ben's Cookies
01.2018 - 01.2021
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Theatre Usher
Singapore Repertory Theatre
01.2010 - 01.2020
- Enhanced audience experience by efficiently guiding patrons to their designated seats and providing helpful assistance.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
- Worked with other staff members to facilitate smooth flow of operations.
Personal Assistant
Social Media Influencer
12.2018 - 12.2019
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Used discretion when handling confidential information.
Retail Sales Associate
Simply Toys Pte. Ltd
12.2016 - 12.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Customer Service Representative
Ben's Cookies
01.2014 - 12.2016
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Baker
Twelve Cupcakes
01.2013 - 12.2013
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Baker
The Muffinry
01.2012 - 12.2012
- Produced consistently high-quality baked goods for customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Actor
Various
01.2007 - 12.2011
- Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
- Utilized improvisational techniques during live performances when necessary, ensuring seamless continuity on stage or screen.
- Managed time effectively to balance rehearsal schedules, personal preparation, and other commitments.
Education
CELTA Certificate - Teaching English to Speakers of Other Languages
Cambridge
02-2025
Professional Diploma - Digital Marketing
Lithan Academy
Singapore01.2022
Certificate of Performance - Certified Mental Wellness Coach and Facilitator
Ngee Ann Polytechnic
Singapore01.2021
Minor - Creative Writing
Murdoch University
Western Australia06-2006
Bachelor of Arts - English - Theatre & Drama Studies
Murdoch University
Western Australia06-2006
Bachelor of Arts - Media Studies - Broadcast Journalism
Murdoch University
Western Australia06-2006
Skills
- Time management
- Build rapport
- Fluent in English
- Critical thinking
- Improvisation
- Active listening
Timeline
Customer Service Representative
Ben's Cookies
08.2023 - Current
Barista
Tiong Bahru Bakery
01.2022 - 12.2022
Barista Trainee
Drips Bakery
01.2021 - 01.2022
Personal Assistant
Social Media Influencer
12.2018 - 12.2019
Customer Service Representative
Ben's Cookies
01.2018 - 01.2021
Retail Sales Associate
Simply Toys Pte. Ltd
12.2016 - 12.2018
Customer Service Representative
Ben's Cookies
01.2014 - 12.2016
Baker
Twelve Cupcakes
01.2013 - 12.2013
Baker
The Muffinry
01.2012 - 12.2012
Theatre Usher
Singapore Repertory Theatre
01.2010 - 01.2020
Actor
Various
01.2007 - 12.2011
CELTA Certificate - Teaching English to Speakers of Other Languages
Cambridge
Professional Diploma - Digital Marketing
Lithan Academy
Certificate of Performance - Certified Mental Wellness Coach and Facilitator
Ngee Ann Polytechnic
Minor - Creative Writing
Murdoch University
Bachelor of Arts - English - Theatre & Drama Studies
Murdoch University
Bachelor of Arts - Media Studies - Broadcast Journalism
Murdoch University
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