Chia Loy Wah
Summary
At Starfuels Private Limited, as Managing Director, I spearheaded operations, enhancing company performance through strategic planning and business development. My leadership not only boosted revenue but also fostered strong client relationships and reduced turnover by implementing innovative employee loyalty programs. Skills in operations management and dynamic communication were pivotal in achieving these results. Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Managing Director
Starfuels Private Limited
12.2012 - 10.2023
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
Education
MBA - Applied Finance
University of Adelaide
Australia04.2007
Bachelor of Arts - Economics
National University of Singapore
Singapore, Null, Singapore04.1987
Skills
- Sales Leadership
- Mentoring and training
- Recruitment Strategies
- Operations Management
- Revenue Growth
- Negotiation
- Workforce Planning
- Business Development
- Strategic Planning
- Staff Management
- Business Planning
- Client Relationships
Timeline
Managing Director
Starfuels Private Limited
12.2012 - 10.2023
MBA - Applied Finance
University of Adelaide
Bachelor of Arts - Economics
National University of Singapore
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