Chia -Kuei Chang

Since i was join this hotel on Oct 2019, my first work is learnt concierge and bellman job at this hotel for first 3 month.

After 3 month training, the Singapore was effected by covid, so many hotel have to closed. But my hotel was lucky because we have more than 590 rooms so the government started took over my hotel as a quarantine hotel which for local people and overseas people who was positive must quarantine for 7days.

My task is to take care all those who are quarantine in our hotel,

So i become attach to housekeeping and bellman work which is doing the delivery item and food to the room.

My second task is help housekeeping to do fogging the room when guest checked out and help to clean the room such as toiletries and food etc.

I have been doing these works since 2020 to Jun 2022 then the hotel reopen back to the normal and i start join front desk team as a cashier and on Jan 2023 i was promote to GSO (Guesr Service Officer) so my work is not only to simple check in and check out also need solve guest requires and handling guest complaint.

• To learn customer service in hotel industry.
• To learn specific knowledge and technique in hotel industry.
• How to co-work with other departments with communication.
• Learnt how to handle different group of guest from different country and learnt how to communication with tour leader.
• Learnt housekeeping skills and front desk skills with hotel managements team.

• Inspected and repacked products to achieve quality standards ahead of despatch.
• Worked with meticulous accuracy and attention to detail for faultless results.
• Raw material testing before product assembly
• Reported recurrent issues to assembly leads for swift resolution, limiting production delays.