Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Chankrea Chey

Singapore

Summary

I have a positive outlook and get along with many people. Being able to manage crowds, conflict, communication and organizing are a few of my skills. I work to improve guest experiences and optimize day-to-day operations.


I do not have much experience but I am open to learning and am customer-oriented. I learn layouts and procedures quickly to help guests during events at the venue. As a Guest Experience Leader, I am ready to use and enhance my effective management and problem-solving skills.


I am warm and friendly and I have a knack for customer service. I'm knowledgeable about customer service and can resolve issues to the satisfaction of customers and ensure guests have a good stay and feel at home.


I am positively minded and maintain good relations with people. I thrive well in a customer-oriented company. I understand the principles of customer service and can learn new skills quickly. As a Guest Experience Leader, I will adapt my communication and problem-solving skills to tackle various challenges that come my way.


I am an aeronautical engineering student who is a fast learner and hard-working individual seeking an internship position to use my technical skills. I'm eager to work on exciting projects, handle pressure, and gain hands-on experience in the aviation sector.

Overview

3
3
years of professional experience

Work History

Usher

Adecco
01.2024 - Current
  • Directed ticket holders to seats and facility locations.
  • Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Sold admission, processed payments, and issued tickets.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Assisted guests with special needs, providing accommodations to enhance their event experience.

Access Control Engineer at F1

Adecco
09.2024 - 09.2024
  • Designed and implemented custom control solutions to address unique process challenges, improving overall system functionality.
  • Ensured proper documentation of all aspects related to controls engineering projects, including design specifications, test results, and operational procedures for future reference purposes or regulatory requirements fulfillment.
  • Analyze and summarize information to build appropriate and accurate audit responses within requested timelines.


Guest Experience Leader

McDonald's
07.2021 - 02.2024
  • Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
  • Created welcoming and comfortable environment for guests.
  • Trained new staff members on company policies, procedures, and customer service standards.
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Handled customer complaints to satisfy and retain guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Education

Diploma - Aeronautical Engineering

Singapore Polytechnic
Singapore
09-2025

Saint Anthony's Canossian Secondary School
Singapore
12-2021

Skills

  • Patience and composure
  • Working under pressure
  • Reliability and punctuality
  • Safety awareness
  • Leadership qualities
  • Guest experiences
  • Exceptional communication
  • Guest services

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)

Timeline

Access Control Engineer at F1

Adecco
09.2024 - 09.2024

Usher

Adecco
01.2024 - Current

Guest Experience Leader

McDonald's
07.2021 - 02.2024

Diploma - Aeronautical Engineering

Singapore Polytechnic

Saint Anthony's Canossian Secondary School
Chankrea Chey