Chew Xuan Ping

• Covers Periodic review for institutional client for global region (this includes Asia, Europe and America local requirements)
• Construct advance and complex shareholding structure and identify UBO
• Perform name screening and background checks using world check
• Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
• Design Ai Architecture using current process understanding
• Participate in cross team projects
• Part take in Various technological UAT testing, functional design and project discussion committees
• Analyzing the processes, system flow and advise stakeholders on the implementation of improved solutions.
• Support business lines and mitigates compliance risk.
• Covers Japanese business as language specialty and ensure knowledge pass down for Japanese business
• Part of knowledge task force that organize knowledge work and training in the Group.
• Identified process inefficiencies and proposed solutions to streamline operations.
• Propose Operational re-engineering to management.
• Propose Technology enhancement to Software developers.
• Propose training structure and execution road map to management.
• Presented Thesis on general policy, process and management every year during GRM exhibition – an exhibition focused on compliance work in the company
• Coach and mentor new joiners.
• Conduct second level quality check

• Evaluate customer profile and scenario to match against transaction behaviour in order to detect suspicious transactions
• Investigate and corroborate SOW and SOF for customers
• Investigate and assess alerts for potential money laundering risk in the Bank and escalate if necessary
• Ensure efficient identification and monitoring of suspicious activities and transactions, and timely escalation to respective parties where appropriate.
• Liaise with other compliance units and RM regarding compliance issues
• Participate and assist in transaction surveillance projects

• Investigate and assess alerts for potential money laundering risk in the Bank
• Ensure efficient identification and monitoring of suspicious activities and transactions, and timely escalation to respective parties where appropriate
• Ensure timely reporting of suspicious transactions to the authorities (filing STR)
• Assist with money laundering related queries / escalation received from business units
• Liaise with other compliance units and businesses regarding surveillance issues
• Participate and assist in transaction surveillance projects
• Undertake other adhoc duties as and when required, eg provide statistics and ensure accuracy of data, extract of documents for audit review
• Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practices, criminal typologies and developing trends
• Monitored compliance with regulatory standards and internal policies to ensure organizational adherence.
• Conducted thorough audits of documentation and processes to identify potential compliance gaps.

• Due to family sickness, decided to end career and take on other work with more flexible arrangements
• I formed a team of logistics professional that serves the western half of Singapore for my client – Zalora
• I implement several processes to quickly stabilize the team, work out structure and deal with fluctuations in delivery points through careful strategic planning.
• I am also involved in a Japanese Real estate firm where I help modify process of daily operations and formulated the business’s Unique selling proposition
• This agency deals mainly with Japanese corporates, embassies and UHNWI
• Business plan and positioning modification enable the agency to compete in a crowded market place with unique offerings
• Provide consultation to small and medium size firms in sales/processes ,business turnaround and positioning

• My team and I managed projects, co-ordinate testing, implementation and rollout of our eCommerce products and services - including FX, Swaps, Options, Money Market, Confirmations and Structured Products
• I am also performing a Business Analyst role for pricing aspects related to any new functionality or product and act in an advisory role as the subject-matter-expert for its rollout
• I am involved in MIS report generation to analyse customer usage trends for predicting future growth opportunities and online client penetration
• My team and I take turns to support electronic trading on our multiple eFX platforms by working closely with trading, sales and technical helpdesks in areas of pricing continuity, seamless electronic execution and risk management for our global eFX franchise
• We are the first point of contact and often resulting in early detection of pricing & deal capture issues, timely escalation, prompt resolution and periodic review of processes to minimize errors and operational risk to the business
• I am dealing with and exposed to the various electronic products the bank has to offer, that require understanding of the risks, technical flows, respond quickly and appropriately to the issues encountered

• Company Overview: Citigroup, Singapore
• Our desk is a call centre for traders on our institutional platforms - Velocity and Pulse
• Engaged in user support interactions via telephone, chat and email platforms.
• Managed escalated support cases, providing expert guidance to resolve complex technical challenges swiftly.
• Effectively managed escalated issues from customers by liaising with relevant departments promptly resolving them proactively.
• in charged of building systems, define processes and getting everything needed to start the team
• I am also involved in recruitment and training of talents
• FXLM client services Desk is a new global team then to take over various functions in Ecommerce FX world as a hub
• It serves institutional clients from over 100 countries as first line of contact
• It operates 24 hours from Sydney open on Monday to NY close on Friday
• Led service desk operations, ensuring timely resolution of technical issues and user inquiries.
• Mentored team members, enhancing skills in troubleshooting and customer service best practices.
• Implemented process improvements, reducing ticket response times and increasing user satisfaction.
• Developed training materials, facilitating onboarding for new staff and promoting knowledge sharing.
• Conducted regular performance evaluations for team members, identifying areas for improvement and growth opportunities.
• Conducted periodic reviews of team member''s performance against set KPIs offering constructive feedback as needed.
• Monitored service desk metrics regularly to identify trends, address gaps in service delivery, and ensure continuous improvement efforts were made where necessary.
• Continuously sought opportunities for process improvement by staying current with industry trends, best practices, and emerging technologies.

• The Singapore Data Mgmt supports the following activities :-

APAC & London booking Account data support & maintenance

Control over data integrity between systems

Time-zone subject matter business support

Run the bank – supporting APAC client data for FIRC, ETD, Equity and Treasury Product business for Singapore and in the APAC region including HongKong, Korea, China, Taiwan and Japan

• The support also includes client data amendment for London booking, time zone support for creation of client record in London booking entities and data analysis
• This is part of the Non APAC team, based in Singapore
• The Singapore Data Management team currently comprises of over 10 people

• Company Overview: Credit Suisse First Boston, Singapore, Singapore
• Setting up of client data for FX/MM/Options for Europe region
• Setting up of client data for FI/EQ/OTC products (secondary role)
• Maintaining static SSI for Europe Clients
• Processing of MM/FX/Option transactions on behalf of Credit Suisse Broker Dealer entities
• Support of all confirmation matching and settlement processes
• Provides operational support to Front Office and assist them in handling queries and escalate any discrepancies encountered
• Provide customer service to external and internal clients on confirmation and trade settlement issues
• Document creation process and follow up with any affiliate counterparty on unsettled trades
• Archiving and scanning all documents
• Credit Suisse First Boston, Singapore, Singapore
• Analyzed operational data to identify trends and improve efficiency across departmental processes.
• Collaborated with cross-functional teams to streamline workflows and enhance service delivery.

• Reporting to the Assistant Manager, responsible for processing E-saver (online savings account) account applications
• Ensure all relevant documents for account opening is signed and verified
• Communicate with branch manager regarding incomplete applications
• Screen Credit Card applications using an in house system called Hogan to ensure compliance and a good credit history
• Assign risk profile to high risked Credit Card applicants

• Copywriter for facebook ads.
• Hotel seller and work with developers for Limited partner investments
• Deal structurer for Data centre reit (Yes i hold a DCD certificate)
• Power station and condo landscaper
• Last mile delivery driver
• IT reseller for ASUS singapore and conducted two COMEX shows for ASUS
• Authorized reseller for Microsoft office and server software.
• CNY Lion dancer (national top 3)
• 7-11 Cashier and store assistant
• Mediacorp research survey conductor
• Beer server at International gourmet summit
• Sub contractor for HDB projects (windows installation)
• Factory line worker at Creative technology
• Salesman at Hangten