Chew Jia Lin Allinda
Volunteer & Community Engagement
Summary
Experienced in volunteer management and community engagement, with a strong track record in developing and managing volunteer ecosystems, building community partnerships, and leading youth development initiatives. Skilled in training design, event planning, stakeholder collaboration, and team leadership. Proven ability to strengthen internal systems, enhance team performance, and drive community impact through meaningful volunteer programmes.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Asst Manager, Volunteer & Community Engagement
Care Corner Singapore Ltd
01.2024 - Current
- Oversee operations of SG Cares Volunteer Centres in Tampines, Toa Payoh, and Woodlands, as well as the SG Cares Youth Corps Development Team, ensuring effective programme implementation and strong stakeholder engagement across towns.
- Led the revamp of Care Corner's Volunteer Management Framework, strengthening internal governance and driving the sustained growth and maturity of volunteer management practices across multiple service centres.
- Serve as Project Lead for National Council of Social Service (NCSS) Volunteer Management Consultancy Development (VMCD) Project 7.0, contributing to sector-wide efforts through the co-development of the Volunteer Impact Measurement Toolkit to better evaluate volunteer contributions.
- Contributed as a working group member in VMCD Project 8.0 to design a Volunteer Learning Roadmap, supporting the advancement of volunteer capability development.
- Responsible for ensuring a positive, meaningful, and engaging volunteer experience across the organization, with a strong focus on volunteer recognition and retention.
- Lead and manage a team of 14 staff, providing direct performance evaluation, coaching, and developmental support to 10 team members.
- Provide strategic guidance and operational oversight to enhance volunteer engagement and collaboration across departments and service centres.
- Manage funder relationships and ensure timely submission of progress reports, aligning programme outcomes with funding requirements and expectations.
- Supported volunteer management for Care Corner's signature fundraising event, Ruckathon, overseeing volunteer coordination, logistics, and ensuring a smooth and rewarding experience for all participants.
- Curate and facilitate cross-town volunteer management best practices sessions across various towns in Singapore, championing effective volunteer management across multiple locations on various topics to equip practitioners in the field.
Team Lead, SG Cares Youth Corps Development Team
Care Corner Singapore Ltd
10.2022 - 12.2023
- Led a team of two, overseeing the operations and progress of the team, ensuring effective programme execution and regular reporting to funders.
- Developed and implemented processes and reporting systems to streamline team operations and ensure consistent tracking of progress and outcomes.
- Created and executed strategies for volunteer opportunity development, aligning initiatives with community needs and organizational goals.
- Led the recruitment and deployment of youth volunteers, aligning their skills and interests with programme requirements to meet the growing demand for youth involvement for more than 1000 volunteer opportunities created.
- Managed volunteer management and engagement processes, similar to previous roles, but with a specific focus on youth recruitment, deployment, and creating targeted volunteer opportunities.
- Collaborated with stakeholders to ensure a positive and impactful volunteer experience while managing the operational flow and logistics of volunteer programmes.
Executive, Volunteer & Community Engagement
Care Corner Singapore Ltd
04.2020 - 10.2022
- Recruited, developed, trained, managed, and deployed a growing community of regular and ad-hoc volunteers in the Toa Payoh area, ensuring sustained engagement and contribution to local initiatives.
- Collaborated with school leaders and students to design and implement community service programmes, ensuring their alignment with both community needs and educational goals for maximum impact.
- Partnered with Youth Corps Singapore to mentor and develop 16 youth leaders in volunteer management processes and programme planning, strengthening youth participation in volunteerism.
- Engaged with community partners in Bishan-Toa Payoh to curate meaningful volunteer opportunities, enhancing local volunteer impact through targeted collaboration.
- Planned and executed community networking events, fostering partnerships between various stakeholders and enhancing community involvement.
- Supported volunteer coordinators across Care Corner's centres by aggregating community resources and providing access to valuable tools for enhanced volunteer management.
- Led a team of learning and development executives to conceptualize and design volunteer management training materials and programmes, building the capabilities of staff to manage and engage volunteers effectively.
- Facilitated training sessions and learning experiences for staff and volunteers, ensuring alignment with organizational goals and enhancing volunteer retention.
- Oversaw the creation and design of marketing and communications materials in collaboration with Corporate Communications, tailoring outreach efforts to different volunteer groups through various channels.
- Collaborated with the Assistant Manager to prepare detailed quarterly reports, tracking progress and outcomes for funding purposes.
Programme Executive
TOUCH Community Services Ltd
12.2017 - 03.2020
- Developed and delivered leadership and service-learning curricula and programmes, independently managing projects in a fast-paced environment.
- Designed, developed, and implemented a special project to promote inclusivity, raising awareness and understanding of the special needs community, reaching approximately 1,200 youths.
- Planned, prepared, and facilitated experiential learning activities for 30 adult participants in a Service-Learning Development Workshop in Shanghai, supporting both external and internal staff training initiatives.
- Established and managed partnerships with school leaders and key stakeholders to ensure programme alignment with educational objectives.
- Conducted programme effectiveness reviews with the team, offering data-driven recommendations to improve and enhance future programme delivery.
- Attracted, recruited, coordinated, and coached volunteers, leading the development and facilitation of volunteer induction and training sessions.
- Maintained accurate records and documentation for programme administration, ensuring compliance with internal standards and regulations.
Intern, Youth Ministry
New Creation Church
05.2016 - 08.2016
- Oversaw and facilitated Lower and Upper Secondary programme strategy and execution with a focus on pastoral care, youth development and engagement
- Assisted in planning and execution of youth events with different stakeholders
- Provided office support to volunteers regarding procurement, budgeting, logistics and venue coordination
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Arts - Psychology
University At Buffalo
Singapore Institute Of Management 08.2013 - 12.2016
Skills
Volunteer Management
undefinedAdditional Information
- Certified Behavioral Consultant (DISC), The Institute for Motivational Living
- Certification in Standard First Aid & AED, National Resuscitation Council
- Certification in Heart Saver (CPR) & AED, National Resuscitation Council
- Certification in Psychological First Aid, KK Women's and Children's Hospital
VOLUNTEER EXPERIENCES
Youth Group Leader & Overseer (2013-2022)
- Appointed to mentor up to 15 youth leaders, aged 17-25, who lead a total of approximately 80-100 youths; inclusive of weekly meet ups and ad-hoc counseling
- Plan and execute programmes weekly
Local and Overseas Outreach (2016-2017)
- Supported local and overseas outreach initiatives, contributing to community development and education
- Appointed as one of five group leaders from a team of 47 volunteers (aged 19-23) for an overseas outreach trip to Cambodia
- Led a team of 14 volunteers in designing lesson plans and activities for 750 children aged 7 to 15, ensuring engaging and age-appropriate content
- Oversaw classroom management and operations for a class of 120 students, ensuring smooth delivery of activities and maintaining a productive learning environment
INTERESTS
Learning new things (sports, facilitation methods, languages), Baking, Boxing, Spending time with family
LANGUAGES
English (Fluent), Chinese (Intermediate), Korean (Basic), Singapore Sign Language (Basic)
Timeline
Asst Manager, Volunteer & Community Engagement
Care Corner Singapore Ltd
01.2024 - Current
Team Lead, SG Cares Youth Corps Development Team
Care Corner Singapore Ltd
10.2022 - 12.2023
Executive, Volunteer & Community Engagement
Care Corner Singapore Ltd
04.2020 - 10.2022
Programme Executive
TOUCH Community Services Ltd
12.2017 - 03.2020
Intern, Youth Ministry
New Creation Church
05.2016 - 08.2016
Bachelor of Arts - Psychology
University At Buffalo
08.2013 - 12.2016
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