Chew Han Wern (Leon)
Data Center Technician
Yishun
Summary
Highly talented and result orientated professional with proven ability in Information Technology Management, by improving efficiency of operations, and team building to determine effective processes for operations. Able to identify/analyze strength and opportunity and implement standard company polices changes in operation and system to optimize productivity, with a significant exposure to the management together with 5 years of experience at Executive level.
Overview
7
7
years of professional experience
Work History
Server Build Technician
IBM Cloud
11.2021 - Current
- Able to build a server from the orders provided by Overseas customers with different specifications
- Monitoring and performing ongoing maintenance on servers and network equipment
- Upgrading internal system components, including CPUs, memory, hard drives, and network cables
- Documenting processes and monitoring event logs
- Providing IT support to customers through the ticketing system, as well as responding to server and network issues
- Work closely with Advance Compute Team (Level1 Support) & Network Engineers (Level 3 Support) when there is a software or network-related issue with the servers via Slack
- Work with the Asset/Inventory Team to gather, harvest, and return components
- Shift rotation as customers are overseas in APAC, US, etc
- Using KVM to remote in servers if needed
- Row decommission for old switch
- Rack up new switch, install new power cables, bundling of cables/fiber optic cables
- Able to attend to multiple builds and requests from customer chat channels at a time
- Identify components that require serial modifications (Rams unable to scan with serial no.), will raise a request to the Inventory team for serial change
- DC aesthetic Making sure the Data Center is neat and tidy
- Conduct a regular walk-through (Temperature check, misplaced tools, filler panel to cover empty slots etc..) Escort 3rd party/internal vendors to DC Make sure components and HDD sleds are kept accordingly Handling Pre-build and Preset Pools Build a number of servers which specifications are commonly ordered, these servers can then be assigned directly to the customer when they ordered the exact specification
- Prepare a pool of servers with the required specifications in advance for pre-build requests
- Making sure there are enough components (Processors, RAMs, Drives etc..) for pre-build orders.
IT Onsite Support Engineer
A-chievement Solutions Pte. Ltd.
08.2020 - 11.2021
- Provision of a Level 1 & Level 2 service to end users onsite and remotely to resolve various IT related issues
- Handling around 30-40 customers Travel from site to site daily to attend clients requests via the ticketing system
- Service requests or job orders may vary from PC installation/setup, Peripherals installation of basic to specific softwares ( Microsoft Office, Adobe Creative Cloud, Anti-virus etc.) Maintain Desktops Hardware Configuration & Operating Systems
- Detecting and Eliminating Computer Viruses
- Printers Troubleshoot printer issues (scan/fax, paper jam, printer equipment replacement will liaise with printer vendors if required.) Setup of new printer and configure according to users preferences
- Relocation of desktop/laptop/servers/NAS/firewalls/switch and setup onsite
- Relocation of clients server & server racks to data center
- Liaise with vendor and client for server power off before relocation of server
- Issue with servers will be escalated to Server Team and update clients for progress
- Connection & network issues
- Attend onsite to check customers network connection troubleshoot and identify the root cause
- Replace and configure network devices such as switch, access point, firewall, routers if required
- Ensure that all Users are able to log in to the Company Network Outsourcing Assist to standby as in-house local IT for outsourced company Assist to conduct orientation for new hires and provide introduction regarding IT services Manage IT inventory of all devices (desktops, laptops, headsets, keyboard & mouse etc.) Manage users information using Active Directory Assist walk-ins users request and troubleshoot onsite Liaise with printer & Dell vendors for any related issues.
Level 1 Support IT Service Desk Agent
Fujitsu Systems Global Solutions Management SDN. BHD.
10.2018 - 07.2020
- Provision of a Level 1 service to end users of multinational corporations from various regions while utilizing bilingual capability
- Level 1 Service Desk includes provision of troubleshooting and identifying workarounds for end users in bilingual support (English and Mandarin) as well as holding a capability to segregate enquiries to relevant resolver teams involved
- My tasks covers all Microsoft Office programs - 2010, 2013 and Office365 (MS Documents, Outlook, Office Communicator) Experienced in troubleshooting Microsoft Office client I have experience using Active Directory, Admin Tools and Remoting tools such as Bomgar, TeamViewer, and RDP Monitor and ensure audit trail of all cases logged through the use of required tools and within SLA timeframe I have experience using Ticketing tools used for logging inquiries/requests such as Service Now, Excalibur, Citrix.
Grab Driver
Grab
03.2018 - 10.2018
- Map out driving routes ahead of time to determine the most expedient trip
- Pick up clients from the place and at the time they've requested
- Collect payments and issue receipts
- Assist clients with loading and unloading their luggage.
Life Insurance Agent
Manulife Holdings
09.2017 - 02.2018
- Provide advice to clients and recommend insurance products
- Provide intermediary services between insurance companies and clients
- Provide good customer service to maintain and retain clients
- Analyze the client’s current portfolios and make recommendations Sell life policies that payout on death
- Sell annuities that pay an income at retirement.
Education
Diploma in Information Technology - Computing and Information Technology, Diploma in Computer Science / Information Technology
Linton University College
Science, Science
St. Paul's Institution
Skills
Personal Particulars
Chew Han Wern (Leon), 29 Years Old, 07/05/95, Yishun, Singapore, Male, Single, Malaysian, +65 8817 5603, leonjuly5@gmail.com
References
- Mutsumi Taniguchi, Fujitsu System Global Solutions Management SDN. BHD., Team Leader, +6 014 630 1235
- Lim Boon Huat, Fujitsu Systems Global Solutions Management SDN. BHD., Incident Manager, +60 12-383 3014
Badminton
Loh Kean Yew No.1
Timeline
Server Build Technician
IBM Cloud
11.2021 - Current
IT Onsite Support Engineer
A-chievement Solutions Pte. Ltd.
08.2020 - 11.2021
Level 1 Support IT Service Desk Agent
Fujitsu Systems Global Solutions Management SDN. BHD.
10.2018 - 07.2020
Grab Driver
Grab
03.2018 - 10.2018
Life Insurance Agent
Manulife Holdings
09.2017 - 02.2018
Diploma in Information Technology - Computing and Information Technology, Diploma in Computer Science / Information Technology
Linton University College
Science, Science
St. Paul's Institution
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