CHEW JIN WEI
Summary
Dynamic and results-oriented professional with extensive experience at KAH TECK HARDWARE TRADING PTE LTD, adept in customer service and clerical support. Excelled in relationship building and problem-solving, significantly improving customer satisfaction. Skilled in database entry and inventory monitoring, ensuring accuracy and efficiency in high-paced environments. Demonstrated ability to enhance operational workflows and foster team collaboration.
Overview
10
10
years of professional experience
Work History
Clerk
KSP FOOD SUPPLIERS PTE LTD
Singapore, Singapore
03.2015 - 03.2016
- Supported customer inquiries by providing information and resolving issues promptly.
- Managed scheduling and calendar coordination to ensure optimal use of time.
- Streamlined document filing by organizing and categorizing files for quick retrieval.
- Processed incoming mail for timely distribution to appropriate departments.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Sales Assistant
KAH TECK HARDWARE TRADING PTE LTD
Singapore, Singapore
10.2016 - Current
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Entered data into system and updated customer contacts with information to keep records current.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Conducted thorough market analysis to identify new business opportunities and inform strategic direction.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Researched target market and identified customers' unique needs to suggest suitable products.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
- Communicated with suppliers to confirm order details and delivery schedules.
- Reviewed invoices for discrepancies and resolved issues with vendors.
- Scheduled regular updates on inventory status and order timelines.
- Monitored product availability and reported shortages to management.
Education
SPM
SMJK PEI HWA
MalaysiaSkills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Inventory monitoring
- Material logistics
- Order tracking
- Quality checks
- Price comparison
- Product sourcing
- Clerical support
- Problem-solving
- Database entry
- Billing and invoicing
- Customer follow-up
- Team collaboration
- Filing systems
- Documentation and recordkeeping
- Invoice processing
- Customer service
Languages
English
Elementary (A2)
Malay
Intermediate (B1)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Sales Assistant
KAH TECK HARDWARE TRADING PTE LTD
10.2016 - Current
Clerk
KSP FOOD SUPPLIERS PTE LTD
03.2015 - 03.2016
SPM
SMJK PEI HWA