CHEW CHEE YANG
Singapore
Summary
Experienced executive-level manager seeking a leadership position in a prestigious company. Dedicated to maximizing resource utilization and driving professional growth. Excited to take on a challenging role that promotes mutual success.
Overview
15
15
years of professional experience
Work History
Senior Customer Service Officer
Maybank Singapore Limited
03.2023 - Current
- Assist customers with transaction processing, including account opening, card replacement, complaint resolution, and account discrepancies
- Collaborate with team members to complete daily tasks, demonstrating professionalism, punctuality and supporting management with special requests
- Adhere to all financial and security regulations and procedures
- Perform general administrative duties and support the branch's daily opreations
Purchase Team Officer
Zhongguo Remittance Pte Ltd
07.2020 - 03.2023
- Daily management planning, monitoring and appraising tasks and results for duties in bank-end office
- Developing, coordinating and enforcing company systems, policies, SOPs and productivity standard from customers
- Excellent soft-skills, team working, good leadership skills and communication skills to all departments
- Dealing currency with bank and ensure constant communication with the market and provide competitive and prompt execution of all transactions
Customer service officer
Zhongguo Remittance Pte Ltd
01.2017 - 06.2020
- Attend to feedback and enquiries professionally and resolve any issue/complaints that are raised
- Maintain and update customer database
- Participates and provides expertise as a member of the Customer Service departmental team in relation to system improvements and process re-engineering
Remittance officer
Zhongguo Remittance Pte Ltd
03.2013 - 12.2016
- Work actively with fellow team members/Team Leads/Dept Head to support new remittance offerings from Business Units
- Process daily transactions in relevant systems in accurate and timely manner in accordance to SOPs in place
- Assisting customers with processing transactions, such as account opening, account discrepancies, bank cards and answering questions
Casino Croupier
Resort world Genting Malaysia
01.2010 - 01.2011
- Deal assigned games and assist Pit Supervisor in tracking play and game observation
- Greet and acknowledge casino customers and provide friendly, excellent service to every guest
Education
Diploma - Accounting & Business Finance
Kaplan Higher Education Institute
01.2016
Skills
- Excellent soft-skills
- Team working
- Good leadership skills
- Public speaking
- Communication
- Coordinating
- Decision making
- Strategic and critical thinking
- Microsoft word
- Excel
- Power point
Personal Information
- Date of Birth: 10/24/91
- Nationality: Malaysian (Singapore PR)
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Senior Customer Service Officer
Maybank Singapore Limited
03.2023 - Current
Purchase Team Officer
Zhongguo Remittance Pte Ltd
07.2020 - 03.2023
Customer service officer
Zhongguo Remittance Pte Ltd
01.2017 - 06.2020
Remittance officer
Zhongguo Remittance Pte Ltd
03.2013 - 12.2016
Casino Croupier
Resort world Genting Malaysia
01.2010 - 01.2011
Diploma - Accounting & Business Finance
Kaplan Higher Education Institute
Similar Profiles
Sathish Kumar PerumalSathish Kumar Perumal
Systems Engineer at Maybank Singapore LimitedSystems Engineer at Maybank Singapore Limited
Nicholas Lai Wen XunNicholas Lai Wen Xun
CFS - Cards Operations (Data-Entry) Officer at Maybank Singapore LimitedCFS - Cards Operations (Data-Entry) Officer at Maybank Singapore Limited
Poly Chai Pau Li Poly Chai Pau Li null
Assistant Service Manager at Maybank SingaporeAssistant Service Manager at Maybank Singapore