Chevy Yeo
Fresh Graduate In Marketing
Singapore,Singapore
Summary
Enthusiastic fresh graduate in Marketing eager and willing to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of various software platforms used in Market Research and Digital Marketing. Motivated to learn, grow and excel in the digital marketing industry.
Overview
2
2
Languages
2
2
years of post-secondary education
1
1
year of professional experience
Work History
Temporary Customer Service Executive
Brother International (S) Pte Ltd
Singapore, Singapore
07.2018 - 10.2018
- Conducted research on new and upcoming products, gathered information from multiple sources and presented results.
- Actively listened to customers grievances, handled concerns quickly and escalated major issues to supervisor and other teams.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions before concluding the case.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Internship Student
ST Engineering (Electronics) Pte Ltd
Singapore, Singapore
09.2017 - 02.2018
- Answered incoming telephone calls, took down messages and provided information on what needs to be updated
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Helped with administrative support, including managing incoming calls, clearing out old files and sorting mail.
- Achieved efficiency by designing and implementing a proposal during internship.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
Education
Bachelor of Business - Marketing
SIM Global Education - RMIT University
Singapore 01.2019 - 04.2021
Skills
Customer service support and experience
Accomplishments
- Resolved product issues through consumer testing with customers on the phone.
- Documented and resolved unknown and new issues which led to these being noted down for follow-ups.
- Used Microsoft Excel to develop and track problems faced by customers, thus creating a database of known issues or easier problem solving.
Hobbies
Movie enthusiast, Music lover, cafe hopper and nature lover.
Timeline
Bachelor of Business - Marketing
SIM Global Education - RMIT University
01.2019 - 04.2021
Temporary Customer Service Executive
Brother International (S) Pte Ltd
07.2018 - 10.2018
Internship Student
ST Engineering (Electronics) Pte Ltd
09.2017 - 02.2018
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