Summary
Overview
Work History
Education
Skills
Languages
Activities
Awards
References
Timeline
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Cheu Wen Xuan Pelicia

Cheu Wen Xuan Pelicia

Summary

Strong interpersonal and communication skills, with the ability to perform in various roles and responsibilities. Enthusiastic in providing customer service with a customer-centric mindset. in Highly personable and safety-focused Cabin Crew member of experience delivering exceptional in-flight service. Proven ability to ensure passenger comfort, handle challenging situations, and adhere to aviation regulations. Adept at maintaining a positive and professional demeanor while attending to passenger needs. Strong communication and interpersonal skills with a commitment to creating a welcoming and secure travel experience. Seeking to bring my passion for customer service and expertise in aviation safety.

Overview

8
8
years of professional experience

Work History

Financial Advisor

Great Eastern
07.2023 - Current
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Worked with clients to support understanding of rationale and details of financial strategies.

Facilitator/ Point to point guide (part timer)

Singapore Discovery Centre
02.2016 - 11.2023
  • Facilitate events for groups of students for educational purposes e.g Total Defense, International Friendship.
  • Dynamic and results-oriented Facilitator in delivering engaging training programs and workshops.
  • Proven ability to create a positive and inclusive learning environment, fostering participant engagement and knowledge retention.
  • Skilled in facilitating group discussions, team-building exercises, and problem-solving sessions.
  • Strong interpersonal and communication skills, with the ability to connect with participants and create an open and collaborative atmosphere.
  • Proficient in utilizing various teaching methodologies and technologies to enhance learning outcomes.
  • Managing Public Event like ‘Pop In Craft’ teaching young kids from toddlers to adults the art and craft of the day.

Administrative Executive

IConz Pte Ltd
03.2021 - 11.2022


  • Performing multiple roles n responsibilities within the company such as Administrative duties, HR duties, Procurement, and Social Media management.


Administrative:

  • Spearhead administrative functions, support staff and coordinating daily operations.
  • Demonstrated proficiency in executive-level administrative tasks, displaying strong organizational and multitasking abilities.
  • Proven track record of effectively managing office operations, coordinating schedules, and optimizing workflow efficiencies.


HR duties:

  • Ensure smooth Recruitment and Talent Acquisition during Onboarding and Offboarding.
  • Supervise and conduct training for new employees.
  • Demonstrated ability to strategically align HR practices with business objectives to drive overall success.
  • Committed to creating a work environment that values diversity, equity, and inclusion.


Procurement:

  • Proven track record of optimizing procurement processes to achieve cost savings and improve operational efficiency.
  • Expertise in analyzing market trends, identifying cost-effective suppliers, and negotiating favorable terms and agreements.
  • Skilled in developing and maintaining strong relationships with vendors to ensure the timely and quality delivery of goods and services.
  • Performing quality checks on products and ensuring product standards are met.


Social Media Management:

  • Dynamic and results-driven Social Media Marketing in developing and executing innovative social media strategies.
  • Proven track record of creating engaging content, increasing brand awareness, and driving customer engagement across various social media platforms.
  • Expertise in developing and managing social media campaigns such as working with influencers.
  • Proficient in utilizing social media management tools and staying abreast of industry trends to ensure a competitive edge.



Social Media Marketer

Paintoplast Pte Ltd
03.2022 - 09.2022


  • Increased user base by promoting brand awareness and launching key marketing efforts.
  • Strategized and developed video content for company's social media publications.
  • Design Posters and Brochures for Company's events.

Cabin Crew

Singapore Airlines
09.2018 - 07.2020
  • Dedicated and customer-focused as a Cabin Crew providing exceptional service in the aviation industry.
  • Proven expertise in ensuring the safety, security, and comfort of passengers on board.
  • Adept at delivering outstanding in-flight service, managing emergency situations, and adhering to regulatory guidelines.
  • Skilled in effective communication, conflict resolution, and maintaining a positive and professional demeanor.
  • Extensive knowledge of airline procedures, safety protocols, and regulatory compliance.
  • Strong team player with excellent interpersonal skills and the ability to work efficiently in high-pressure environments.
  • Committed to delivering a memorable and safe travel experience for passengers.

Kids Club Ambassador (part Timer)

Shangri-La Hotel
12.2017 - 08.2018
  • Facilitate and conduct baking classes for children.
  • Looking after kids from toddlers to twelve-year olds ensuring that safety measures are met at all times.
  • Providing basic customer services to guests.

Student Care Tutor

Baptist student care centre
  • Tutor one on one for lower primary school students
  • Handling students that need special help and attention (volunteer job).

Education

Bachelor of Science - Business Management

University of Birmingham
11.2022

Republic Polytechnic

Six subjects passed in GCE ‘O’ Level -

Secondary School
01.2015

Four subjects passed in PSLE -

Primary School
01.2010

Skills

  • Relationship Building and Management
  • Financial Advising
  • Investment Advice
  • Business Operations Knowledge
  • Conflict Mediation
  • Disability Services
  • Customer Assistance
  • Public Speaking
  • Training and Mentoring
  • Persuasion Skills
  • Vendor Relationship Management
  • Interpersonal Communication

Languages

English [written and spoken]
Chinese [written and spoken]
Hokkien [spoken]
Malay (Proficiency level: Elementary) [written and spoken]

Activities

  • Republic Polytechnic, SOH Club, Executive Committee Member, Organizing Committee for SOH school camp (2016), Planned for games for SOH Club Bonding day, SOH Halloween, Organizing committee for Lam Soon Staff Retreat, Emcee for Lam Soon Staff Retreat, Assistant-in-charge for SOH Welcome Camp, Assistant-in-charge for Freshman Orientation Programme, Student Liaison Officer for Orientation Programme, Assistant-in-charge of Super Fundae, Organizing committee for SOH Club Camp, In-charge for Haunted House, You Better Run 4, Hillview CC, Student Advisor for Freshman Orientation Programme, Student Advisor for SOH Welcome Camp, 2016, 2019
  • Republic Polytechnic, Student Council, Sub-Committee Member, National Day Observant Ceremony (2017), Organizing committee for Student Council Bonding Day (2017), Organizing committee for RP Open House (2018), Organizing committee for RP Open House Student Leader camp (2018), 2016, 2019
  • Secondary School, Guzheng Ensemble, President, Leading my CCA as a president of the CCA. Teaching my juniors by passing on my knowledge for the next batch to lead the future batches (2013 to 2014), Executive Committee member to take care of the welfare of other members and plan activities for the CCA (2012), Singapore Youth Festival (Guzheng), Singapore Youth Festival (Guzheng), Secondary School Student Leader, Orientation Group Leader for Orientation Programme, 2011, 2015

Awards

  • Edusave Scholarship
  • Edusave Merit Bursary
  • Edusave Award for Achievement, Good Leadership and Service (EAGLES)
  • Edusave Skills Award

References

  • Fermelle Ho, Director (IConz Pte Lte), 9066 6935, 9066 6935
  • Hua Tai Heng, Lecturer (Republic Polytechnic), 9822 0983, hua_tai_heng@rp.edu.sg
  • Gan Seow Koon, Senior Lecturer (Republic Polytechnic), 9621 2427 , gan_seow_koon@rp.edu.sg

Timeline

Financial Advisor

Great Eastern
07.2023 - Current

Social Media Marketer

Paintoplast Pte Ltd
03.2022 - 09.2022

Administrative Executive

IConz Pte Ltd
03.2021 - 11.2022

Cabin Crew

Singapore Airlines
09.2018 - 07.2020

Kids Club Ambassador (part Timer)

Shangri-La Hotel
12.2017 - 08.2018

Facilitator/ Point to point guide (part timer)

Singapore Discovery Centre
02.2016 - 11.2023

Student Care Tutor

Baptist student care centre

Bachelor of Science - Business Management

University of Birmingham

Republic Polytechnic

Six subjects passed in GCE ‘O’ Level -

Secondary School

Four subjects passed in PSLE -

Primary School
Cheu Wen Xuan Pelicia