Cheryn Wong Si Yun

Responsible process tender/RFQ include understand the requirements, prepare RFQ details, internal co-ordination, and adjustment ensure all details completed according to customers requirement and managements direction within timeline.
Work closely with Key Account Management Team (KAM) and Management on RFQ briefing, Q&A sessions and rates strategy.
Conduct Cost & Selling analysis.
Communicate and co-ordinate directly with internal stakeholders to prepare the tender/RFQ scope and specifications.
Tariff maintenance and updates.
Implementation of awarded tender/RFQ.
Continuous improvement of processes.
Handle internal dispute.
Support other ad-hoc tasks as required.Responsible process tender/RFQ include understand the requirements, prepare RFQ details, internal co-ordination, and adjustment ensure all details completed according to customers requirement and managements direction within timeline.
Work closely with Key Account Management Team (KAM) and Management on RFQ briefing, Q&A sessions and rates strategy.
Conduct Cost & Selling analysis.
Communicate and co-ordinate directly with internal stakeholders to prepare the tender/RFQ scope and specifications.
Tariff maintenance and updates.
Implementation of awarded tender/RFQ.
Continuous improvement of processes.
Handle internal dispute.
Support other ad-hoc tasks as required.

· Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.

· Maintain good relationship with customer and related department.

· Support bidding preparation process for successful RFQ process with customers.

· Provide advice to related department to increase revenue generation from current business model.

· Manages and coordinate multiple regional/ global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.

· Proactive for troubleshooting and provide direction for global operation team.

· Escalate customer’s main point and resolve the issues within timeline.

· Participate for customer related activities; sales, CS, billing, legal, operation, pricing etc

· Update SOPs regularly and share best practices sharing with team members.

· Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.

· Support strategy team to regular internal meeting/ conference for the related information with freight forwarding customer pool.

Sales Support

▪ Respond to and follow up on sales enquiries

▪ Service maintain and develop existing / new customers through planned individual account support Telemarketing

▪ Establish, make phone calls to targeted customers, assess and qualify for sales development

▪ Arrange sales appointments; Create Sales Opportunity

Negotiate for competitive costs from overseas office/agents/Shipping Lines

Issuance of quotations o Prepare official quotations

Follow up on quotations to clients

Establish SOP with Network/Customer Service to ensure understanding on customer's

requirements

Sales Lead

▪ Assess, qualify and pursue sales opportunities

▪ submit report

Sales promotion

Marine cargo insurance application

Create customer's awareness in our services; increase marketing effort

• Booking vessel (FCL/LCL)

• Arrange transportation (Fumigation)

• Documentation (BL, permit, COO)

• Payment, billing