Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Cheryl Wong Mei Yim

Cheryl Wong Mei Yim

Visitor Service Officer

Summary


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

35
35
years of professional experience
1
1
Certificate

Work History

Customer Service Representative

Gardens By The Bay
01.2021 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Account Executive, Travel Agency Sales

Sino-America-SA Tours Pte Ltd
01.2007 - 12.2020
  • Implemented CRM system updates that allowed better tracking of client communications, preferences, and booking history for more personalized service.
  • Negotiated favorable contract terms with suppliers to secure competitive pricing for clients while maintaining healthy profit margins for the agency.
  • Balanced competing priorities effectively during peak periods while maintaining high levels of organization detail orientation.

Sales Administrative Executive

TUV SUD PSB Corporation
08.2005 - 12.2006
  • Expedited ISO testings and submissions processing for faster deal closures, enhancing overall sales productivity.
  • Assisted in the creation of compelling industrial proposals for ISO tests contributing to higher conversion rate
  • Facilitated seamless collaboration between cross-functional teams by acting as a liaison between departments such as marketing, finance, operations among others.

Sales Officer

NEC Electronics
04.1990 - 05.2005
  • Identified and qualified new distributors to increase market share in key territories.
  • Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments
  • Achieved consistently high annual sales targets by diligently monitoring progress and adjusting strategies as needed.

Education

Graduate Certificate- Enterprise Design Thinking - Design Thinking And Innovation

IBM Skills Academy (IBM Technological Corporation)
USA
04.2001 -

Diploma- Retail Ecommerce - Retail, Wholesale Trade And Ecommerce

Singapore Chinese Charmber Institute of Business
Singapore
04.2001 -

Diploma In Tourism (Events And Venues Management - Tourism And Travel Management

Singapore Chinese Chamber Institute of Business
Singapore
04.2001 -

Diploma - Sales And Marketing

Marketing Institute of Singapore
Singapore
04.2001 -

Skills

Project Management

Accomplishments

    National Award-Excellent Service (Gold Award) Singapore 2023 by Enterprise Singapore

Certification

IBM Enterprise Design Thinking Graduate Certificate

Timeline

IBM Enterprise Design Thinking Graduate Certificate

10-2022

Customer Service Representative

Gardens By The Bay
01.2021 - Current

Account Executive, Travel Agency Sales

Sino-America-SA Tours Pte Ltd
01.2007 - 12.2020

Sales Administrative Executive

TUV SUD PSB Corporation
08.2005 - 12.2006

Graduate Certificate- Enterprise Design Thinking - Design Thinking And Innovation

IBM Skills Academy (IBM Technological Corporation)
04.2001 -

Diploma- Retail Ecommerce - Retail, Wholesale Trade And Ecommerce

Singapore Chinese Charmber Institute of Business
04.2001 -

Diploma In Tourism (Events And Venues Management - Tourism And Travel Management

Singapore Chinese Chamber Institute of Business
04.2001 -

Diploma - Sales And Marketing

Marketing Institute of Singapore
04.2001 -

Sales Officer

NEC Electronics
04.1990 - 05.2005

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Cheryl Wong Mei Yim Visitor Service Officer