CHERYL CHAN
Summary
Independent and versatile professional with over a decade of experience in office administration, business development, marketing and training. Adept at member/customer relationship management, event coordination, and liaison support. Possesses strong communication skills and a proactive approach to problem-solving.
Overview
21
21
years of professional experience
Work History
Senior Executive
Singapore Institute Of Planners
07.2014 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Streamlined meeting logistics by preparing agendas, coordinating locations, and distributing relevant materials in advance.
- Contributed to successful event planning through expert coordination of venue bookings, catering services, guest lists, invitations, agendas, speakers'' materials.
- Handled high-priority projects with tight deadlines under minimal supervision while delivering quality results.
- Attained consistently high levels of accuracy in document processing by paying close attention to detail.
- Elevated customer satisfaction rates by addressing inquiries promptly and professionally.
- Delivered exemplary administrative support to the executive team, enabling them to focus on strategic initiatives and achieve business objectives.
- Demonstrated adaptability in handling diverse responsibilities with grace under pressure during periods of high workload or staffing shortages.
- Served as a key liaison between executives, clients, and colleagues, fostering positive working relationships.
- Handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Senior Business Development Executive
ST Electronics (Info-Software Systems) Pte Ltd
10.2007 - 12.2010
- Developed strategic partnerships for long-term business growth and mutual success through effective negotiation and collaboration.
- Cultivated strong relationships with existing clients to ensure customer satisfaction, repeat business, and referral opportunities.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Identified business development challenges and customer concerns for proactive resolution.
- Communicated directly with customers and partners to build strong business networks and relationships.
Marketing, Training and Administration Manager
Forbes Calamity Prevention
12.2002 - 06.2005
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Assisted with the recruitment process by reviewing resumes, scheduling interviews, and providing feedback on candidates'' fit within the organization.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Offered technical support and troubleshot issues to enhance office productivity.
- Coordinated travel arrangements for executives, ensuring seamless itineraries and reducing expenses.
Education
Bachelor of Science - Psychology
University of Southern Queensland
AustraliaDiploma in Banking & Financial Services
Singapore Polytechnic
Skills
- Operations Management
- Report Preparation
- Cross-functional Team Coordination
- Administrative Support
- Office Administration
- Business Administration
- MS Office
- Administration and Reporting
- Professional and Courteous
Timeline
Senior Executive
Singapore Institute Of Planners
07.2014 - Current
Senior Business Development Executive
ST Electronics (Info-Software Systems) Pte Ltd
10.2007 - 12.2010
Marketing, Training and Administration Manager
Forbes Calamity Prevention
12.2002 - 06.2005
Bachelor of Science - Psychology
University of Southern Queensland
Diploma in Banking & Financial Services
Singapore Polytechnic
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