Cheryl Tong
Tengah
Summary
Skilled in organizing and coordinating office administration to support organizational effectiveness and operational excellence. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Sales operations professional prepared to drive efficiency and success. Expertise in process optimization and strategic planning, with focus on maximizing sales performance. Strong focus on team collaboration, adaptability, and achieving measurable outcomes. Skilled in CRM management, sales forecasting, and cross-functional coordination. Reliable with proactive approach to meeting changing business needs.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Nefab Singapore Pte Ltd
09.2020 - Current
- Developed an inventory management system that improved warehouse inventory tracking for purchasing and warehouse movement efficiency
- Order Management with majority of JIT customers and some exports, coordinating with customer and suppliers
- Project lead on change of Warehouse layout for more efficient storage by 50%
- Sourcing for small-scale project material or service lowering the cost by 20-30%
Operations Assistant/Customer Experience Manager
Pramshare Pte Ltd
04.2019 - 04.2020
- Collaborated with teammates to provide excellent customer service and ensure smooth operations
- Used customer feedback to improve customer service operations, resulting in a 10% increase in customer satisfaction
- Managed the daily operations including answering customer query, ensuring efficient service delivery and happy customer experience
- In-person operational support on pop up stores
- Leading operations and quality control across all finished goods
Education
Bachelor of Business Studies - Supply Chain and Logistics Management
University College Dublin
03.2025
Skills
- Adaptability
- Fast Learner
- Ability to Multitask
- Critical Thinking - Problem Solving
- Project Management
- Team collaboration
Languages
English
Mandarin
Timeline
Customer Service Executive
Nefab Singapore Pte Ltd
09.2020 - Current
Operations Assistant/Customer Experience Manager
Pramshare Pte Ltd
04.2019 - 04.2020
Bachelor of Business Studies - Supply Chain and Logistics Management
University College Dublin
Courses
- Supply Chain Development Programme (CILT), Temasek Polytechnic
- March 2023 — Present
- Customer Management (WSQ), NTUC LEARNINGHUB
- July 2019
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