Cheryl Montenegro

Sales Account Management

• Managing relationships with the clients.
• Organizing and leading key account meetings
• Ensuring that sales objectives are achieved
• Maintaining accurate records of all sales activities
• Providing ongoing support to customers
• Resolving issues and providing solutions to customers
• Providing timely and accurate forecasts
• Collaborating with the internal sales team
• Increased sales by 10% in 2 months

Business Development

• Develop, execute, and oversee a business strategy that prioritizes growth and positive customer ratings
• Monitor sales progress to ensure that corporate goals are being met
• Track all business-related invoices
• Train sales professionals and help improve their skills

Outbound Marketing and Lead Generation

• Run promotional campaigns through email, cold calling and social platforms.
• Prospect leads through relevant channels
• Research prospective customers to identify lead channels
• Manage leads in the sales pipeline
  

We specialize in selling a wide rage of IT hardware products. Cisco | IBM | HP Servers, Options & Networking | Dell Networking | snom VoIP & Lync | Vtech | Matrix - Telecom & Security| HP Lync Phones | Polycom | Juniper | VoIP Hardware

• Responsible for day-to-day operational activities. Operation Management, Logistics Coordination, Accounting, and related filing with Government and Other ad hoc assigned by the company from time to time.
• Processing of billing and collections from customers (AR).
• Payment processing, verification & preparation of all disbursement of cheques, and transfers (AP).
• Ensure all payments & receipts are properly recorded.
• Manage Cash Flow report.
• Responsible for monthly company payroll.
• Responsible for monthly calculation for the Sales Commission.
• Maintenance of Fixed Asset Register & monthly depreciation.
• Prepare GST returns on a quarterly basis and submission to IRAS.
• Checking of UK VAT Filing on a quarterly basis.
• Coordinate and liaise with internal parties to support intercompany activities.
• Assist in new processes and system implementation when required.
• Review accounts reports.
• Review Profit and Loss Statements and Balance Sheets during month end, quarterly closing or during FS Filing & Tax Filing.
• If required, pass Journal Entries from time to time or Year-End Adjustments.
• Liaise with external parties, tax agents & company secretary for annual statutory returns and filings (Financial Statement, Tax Return).
• Achieving 8% cost saving for company by analyzing company expenses.
• Used data-driven decision-making techniques to identify areas of improvement within operations processes
• Streamlined operations by implementing efficient processes and procedures, increasing overall productivity
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Assisted in recruiting, hiring and training of team members
• Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints
• Paid attention to detail while completing assignments
  Proved successful working within tight deadlines and fast-paced environment

1. Accounts Receivable

• Update IDD collections from various sources
• Submission of customer GIRO application form to bank for processing and generate file from billing system follow for monthly Giro deduction for IDD & Paging customer as per schedule.
• Clearance of customer's payment/refund enquiry
• Perform collection update & collection agents' bill reconciliation.
• Follow up on debt collections,generate reminder,demand letter and to avoid customer run into bad debts.
• Cost saving on billing & collection
• IDD-QC on new registration and amendments
• Minimum internal audit issues, compliance of SOP & DOA Matrix
• Monthly & Yearly financial close

2. Sales Admin Support & Accounts Receivable
a)Sales Order Processing

• Assist to raise costing and PR for PO processing for Enterprise,Smart Track,One Voice,Maintenance & other ad hoc jobs
• Work closely with Account Managers to ensure contract,quotation & other T& C's are stated clearly and compliance w/ SOP's
• Co-ordinate with respective customers, account managers engineer for completion of jobs and generates invoices.Ensure invoices are generated to customers after completion of job and with complete sets of documents and ensure customers payment promptly.
• Prepare weekly & monthly sales tracking report,Orderbook,Deferred Income and New Services Schedules

b)Inventory Management

• Handling Inventory(ARUBA,AVAYA,PABX,New Services & Calling Cards)
• Co-ordinate of inventory management being incoming/outgoing are run smoothly
• Minimize stock variances against system's record
• Perform/prepare GRN,Stock Transfer,Packing Lists and DO's.
• Prepare Partnercare Certificate,Arubacare Certificate & Nexwavecare Certificate
• RMA request,one to one exchange & processing loan units to supplier & internal staff
• To ensure no outstanding debt balances are collected within 60 days term and no bad debt written off
• Involve in half yearly and year-end inventory count.

• Maintain allocated prepaid calling cards accounts and to meet sales target as assigned in consumer & corporate segment.
• To work on increase in reseller / agent based and to increase revenue generation from International Calling Cards
• To assist on interconnect with Philippine Telecommunication company to reduce cost terminating to Philippines.
• Developed customized solutions for clients by thoroughly understanding their unique needs and priorities.
• Recorded accurate and efficient records in customer database.
• Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
• Negotiated prices, terms of sales and service agreements.

• Managing TDM and VoIP business that comprise terminating and outgoing traffic.
• Pursuing on how to increase terminating traffic and decrease outgoing cost. Knowledge in traffic routing (e.g. A-Z destinations.)
• Well developed interpersonal skills to interact with client, vendors, customers as well as leading management teams.
• Responsible to negotiate IPLC. Market Company's IGF and transit services to Foreign Carriers both for traditional and non-traditional type of services.
• Manages preparation of new termination rates/hubbing business and special projects for all FA's and 214 partners.
• Responsible for sales coordination/commercial negotiations with existing FA's and 214 partners e.g. Sprint, Verizon, KDDI, IDT, TATA, PCCW, Singtel, Koreatel, SK Telink, AT&T, REACH, Reliance and other big and small (Tier2 operators) carrier in industry. Including aggregators and new potential FA partners/clients.
• Responsible for TDM and VOIP testing, activation, deactivation, rate changes and blocking of circuits. (Digitel also have NGN).
• Responsible to review agreements with existing and new potential partners.
• Conducting coordination with commercial and technical during outage particular interconnection links and performs coordination for troubleshooting in event of problem encountered.
• Analyze and assist settlement group in preparing different charges for existing partners.
• Monitor level of receivables and payables from and to foreign carrier partners in area of responsibility by directly coordinating with Settlements team.
• Answering phone calls inquiries, giving assistance to customers via phone calls, dealings via phone calls.
• Managing TDM and VoIP business that comprise terminating and outgoing traffic.
• Pursuing on how to increase terminating traffic and decrease outgoing cost.
• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures

• Managing TDM and VoIP business that comprise terminating and outgoing traffic.
• Pursuing on how to increase terminating traffic and decrease outgoing cost. Knowledge in traffic routing (e.g. A-Z destinations.)
• Well developed interpersonal skills to interact with client, vendors, customers as well as leading management teams.
• Responsible to negotiate IPLC. Market Company's IGF and transit services to Foreign Carriers both for traditional and non-traditional type of services.
• Manages preparation of new termination rates/hubbing business and special projects for all FA's and 214 partners.
• Responsible for sales coordination/commercial negotiations with existing FA's and 214 partners e.g. Sprint, Verizon, KDDI, IDT, TATA, PCCW, Singtel, Koreatel, SK Telink, AT&T, REACH, Reliance and other big and small (Tier2 operators) carrier in industry. Including aggregators and new potential FA partners/clients.
• Responsible for TDM and VOIP testing, activation, deactivation, rate changes and blocking of circuits. (Digitel also have NGN).
• Responsible to review agreements with existing and new potential partners.
• Conducting coordination with commercial and technical during outage particular interconnection links and performs coordination for troubleshooting in event of problem encountered.
• Analyze and assist settlement group in preparing different charges for existing partners.
• Monitor level of receivables and payables from and to foreign carrier partners in area of responsibility by directly coordinating with Settlements team.
• Answering phone calls inquiries, giving assistance to customers via phone calls, dealings via phone calls.
• Managing TDM and VoIP business that comprise terminating and outgoing traffic.
• Pursuing on how to increase terminating traffic and decrease outgoing cost.
• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures

• Responsibilities of position, Accountant - Transmission Facilities, as stated below.
• Handles accruals and processing of payments of company's payables and ensures that following procedures are implemented: Validates invoices (terms, prices, quantities) against PO, MRR, RFE, CER, PRS.
• Validation of reimbursements (e.g. T1, business representation, travel etc.) through BERs for validity of attached receipts, bills and completeness of approval as well as requisitions for medicine reimbursements, advances, loans, etc.
• Checking of petty cash replenishments for completeness of attachments and approvals.
• Preparation of check requisitions of supplier related bills and routes them for approval.
• Recording of account codes, budget codes, and allocation per entity of invoices and reimbursements in Great Plains.
• Prepares analysis/schedule of following accounts: Accounts Payable, Telephone Cable Maintenance Payable, Cable Maintenance Expense, Leased Facilities Payable and Leased Facilities Expense.
• Reconciles with suppliers regarding payment issues.
• Performs such other functions that may be assigned by superiors from time to time.
• Recommends for payment monthly billing statements of PLDT for in-house telephone direct lines.
• Prepares debit memo to bill employees with personal telephone usage through company's in-house telephone lines.
• Monitors all payments made related to in-house bills. Performs reconciliation with PLDT.
• Cooperated with senior leaders to create operating budgets and initiate financial planning.
• Collected and reported monthly expense variances and explanations.
• Tracked funds, prepared deposits and reconciled accounts.
• Maintained internal controls compliance within accounts payable department by adhering to established policies and procedures at all times.
• Developed strong working knowledge of various accounting software programs, optimizing their use for efficient accounts payable processing
• Collaborated with other departments to resolve any billing disputes or issues, resulting in improved interdepartmental communication
• Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly
• Provided journal entries and performed accounting on accrual basis
• Assisted in preparation of annual budget by providing historical data analysis and forecasting future expenses based on trends
• Served as key contact person for external vendors, addressing inquiries on payment statuses promptly and professionally
• Ensured accurate expense allocation with diligent review of invoices for proper general ledger coding

• Developed strong relationships with clients through excellent communication and negotiation skills, leading to successful payment arrangements.
• Researched billing errors and discrepancies to initiate corrective action.
• Achieved departmental goals through consistent monitoring of account performance and prioritizing high-risk accounts for immediate action.
• Maintained strong industry knowledge and participated in ongoing professional development opportunities to stay current on best practices in credit collections.
• Validates invoices (terms, prices, quantities) against PO, MRR, RFE, CER, PRS.
• Validates OR for booking purposes.
• Handles report in weekly basis.