Cheryl Lam
Summary
- Organized and Efficient Individual with 9 years of Working Experience in the General Insurance industry Working in International Broking houses Navigating under Fast-Paced Environments.
- Dependable Team Contributor Experienced in Handling Numerous Projects and Tasks at once while Offering Keen Attention to Detail, High Level of Accuracy and Work Standards.
- Recognized for Exceeding Client's Expectation in Service Standards and Achieving High Level of Clients' Satisfaction which Contributes to Team Objectives and Successes.
- Brings a Positive and Professional Attitude with Commitment to Continuous Learning and Growth. Ability to Perform Effectively and Pro-actively in Independent or Team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Broker
Arthur J Gallagher (Singapore) Pte Ltd
09.2023 - Current
- Managed Medium to Large Complex Facultative Property Risks that are Territory Specifics to mainly Australia and New Zealand Region
- Negotiate Favorable Terms for clients, Tailoring Insurance Coverage to their business requirements and requests
- Developing and Maintaining strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provide exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Answer inquiries and Obtain necessary information to Insurers to assist their review on the accounts with fast response time
- Collaboration with company network offices in accessing Asia (re)insurance market capacity and execution of placement requirements timely and promptly
- Ensure yearly business retention and growth of the team portfolio
- Facilitate day to day account servicing with retail offices, global placement hubs and Insurers
- Coordinate with overseas colleagues on international client meetings and roadshows
- Conduct Catch up meetings with Insurers on account participation and building relationship as well as keeping up to date on (re)insurers risk appetite and underwriting guidelines on a regular basis
- Liaising with Internal Company Functions such as operations team in respect to invoicing and Finance team in respect to premium payment matters
- Preparation of Insurance contracts and other related documentation according to strict standards with high level of accuracy
- Ensuring correspondences and files are kept up to date and compliant with internal company guidelines
Broking Support Executive
Aon Singapore (Broking Centre) Pte. Ltd
01.2022 - 08.2023
- Preparation of contract documents (Slips and Endorsements) including premium calculation worksheet , invoicing and compliance matters
- Managed high-volume tasks efficiently and supporting the Energy Broking team effectively, ability to prioritize urgent cases.
- Delivering exceptional service by consistently going above and beyond expectations such as after hours support during peak demand period
- Offering attention to detail, accuracy in the support provided, upholding quality standards
Senior Broker
Marsh (Singapore) Pte Ltd
02.2020 - 12.2021
- Managed High-value and Complex Downstream Energy accounts that are Territory Specific to mainly Southeast Asia Region ( Philippines, Vietnam, Thailand, Indonesia and Korea)
- Negotiating competitive and Favorable terms for clients, ensuring their needs and requirements are met
- Collaboration and Assisting company's network offices in accessing Asia (re)insurance market capacity
- Regular catch up with Insurers and Clients , ensuring building strong relationships through networking events and industry conferences.
- Facilitate day to day account servicing with global placement hubs and Insurers with Efficiency and Fast response times
- Ensure business retention and growth of the team portfolio
- Coordinate with overseas colleagues on international client/ cedant meetings and client roadshows
- Keeping up to date on knowledge of market developments, Insurers risk appetite to maintain expertise and provide clients with accurate guidance
- Collaboration with Internal Company functions such as operations and finance team to manage the operations and finance side of matters, ensuring smooth flow and completion of each transaction
- Preparation of Insurance contracts and related documentation adhering to strict standards and high level of accuracy
Broker Assistant
Arthur J Gallagher (Singapore) Pte Ltd
06.2016 - 01.2020
- Preparation and Managing of contract documentation and settlements from pre-placement to post placement work, facilitating smooth transaction processes for clients and brokers in an Efficient manner and with high level of accuracy
- Maintaining organized records of correspondence for easy reference and ensure adherence to strict compliance standards
- Facilitated seamless transition once placements are completed, coordinating effectively with broking teams and clients to complete post placement work in a proactive and timely manner.
- Contributing to increased client retention by consistently providing exceptional customer service and support to brokers
- Resolved issues related to account discrepancies or disputes efficiently while maintaining excellent client relations.
- Organized meetings and roadshows between Insurers and clients.
- Collaboration with Internal Company Functions such as Operations and Finance Team in regards to Operations and Finance Matters
Education
Bachelor of Arts - Business Management
Edinburgh Napier University
Singapore12-2014
Skills
- Negotiation expertise
- Documentation expertise
- Customer service
- Team collaboration
- Compliance requirements
- Relationship management
Certification
- Basic Insurance Concepts and Principles (BCP) Certificate || Singapore College of Insurance
- Commercial General Insurance (ComGI) Certificate || Singapore College of Insurance
- Personal General Insurance (PGI) Certificate || Singapore College of Insurance
Languages
English
Chinese (Mandarin)
Timeline
Broker
Arthur J Gallagher (Singapore) Pte Ltd
09.2023 - Current
Broking Support Executive
Aon Singapore (Broking Centre) Pte. Ltd
01.2022 - 08.2023
Senior Broker
Marsh (Singapore) Pte Ltd
02.2020 - 12.2021
Broker Assistant
Arthur J Gallagher (Singapore) Pte Ltd
06.2016 - 01.2020
Bachelor of Arts - Business Management
Edinburgh Napier University
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