Cheryl Chan
Summary
Independent and versatile professional with over a decade of experience in office administration, marketing, and training. Adept at member relationship management, event coordination, and liaison support. A team player who possesses strong communication skills and a proactive approach to problem-solving. Also a part-time facilitator and trainer to children and youths.
Overview
23
23
years of professional experience
Work History
Facilitator
SJI
10.2025
- Facilitated discussion on Respect and DISC personality profile during a Dragonboat session for Secondary 4 boys.
Trainer, Mind Mapping & Power Memory
Admiralty Primary
01.2023
- Conducted mind mapping and memory improvement workshops for primary students.
Trainer, Sports to Preschoolers
Various Childcare Centres
01.2023
- Taught fundamental movement and coordination skills to preschoolers through engaging sports activities.
Trainer, Power Memory Course
Hougang Primary
01.2023
- Delivered Power Memory courses to enhance students’ memory and study techniques.
Senior Executive
Singapore Institute Of Planners
07.2014 - Current
- Served as a key liaison between Council members, members, and colleagues, fostering positive working relationships.
- Supported key operations of membership and continuing professional development education events.
- Elevated member/customer satisfaction rates by addressing inquiries promptly and professionally.
- Contributed to successful biennial event planning through expert coordination of venue bookings, catering services, guest lists, invitations, agendas, and speakers’ materials.
- Handled high-priority projects with tight deadlines under minimal supervision while delivering quality results.
- Attained consistently high levels of accuracy in document processing by paying close attention to detail.
- Handled confidential information in a professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance corporate image.
Youth Worker
Assumption English
03.2024 - 11.2024
- Managed games room and interacted with youths to build engagement and positive relationships.
Trainer, Think Kids Mind Maps
Mulberry Learning Centre
01.2016 - 01.2023
- Conducted regular Mind Mapping sessions for preschoolers, helping them learn science concepts and organize ideas creatively.
Trainer, Habits of Mind
Hougang Primary
01.2019 - 01.2020
- Facilitated lessons on Habits of Mind to develop students’ thinking dispositions.
Senior Business Development Executive
ST Electronics (Info-Software Systems) Pte Ltd
10.2007 - 12.2010
- Cultivated strong relationships with existing clients to ensure customer satisfaction, repeat business, and referral opportunities.
- Developed strategic partnerships with IT vendors for long-term business growth through effective negotiation and collaboration.
- Directed sales support staff in administrative tasks to help sales close deals.
- Supervised and supported big tender submissions, navigating stringent internal processes with tight deadlines.
- Identified business development challenges and customer concerns for proactive resolution.
Administrator and PA to Managing Director
Samsung Asia Pte Ltd
07.2005 - 11.2007
- Managed the busy travel and meeting schedule of Managing Director.
- Headed the planning of the Division quarterly business review trips with partners overseas.
- Handled welfare matters for the expatriate management team.
- Served as key liaison and communication person with other departments.
- Promoted effective and open communication to build a strong sales and customer support team.
Marketing, Training and Administration Manager
Forbes Calamity Prevention
12.2002 - 06.2005
- Designed and developed marketing and training materials.
- Sold and supported training courses overseas to Thailand, Kuala Lumpur, and the Philippines.
- Managed and enhanced website experience with vendors.
- Provided technical and administrative support to enhance office productivity.
- Assisted in recruitment and facilitated good team relations.
Education
Bachelor of Science - Psychology
University of Southern Queensland
01.2004
Diploma - Banking & Financial Services
Singapore Polytechnic
01.1993
Skills
- Office management support
- Website administration
- Proficient in MS Office applications
- Member relationship management
- Training and event management
Timeline
Facilitator
SJI
10.2025
Youth Worker
Assumption English
03.2024 - 11.2024
Trainer, Mind Mapping & Power Memory
Admiralty Primary
01.2023
Trainer, Sports to Preschoolers
Various Childcare Centres
01.2023
Trainer, Power Memory Course
Hougang Primary
01.2023
Trainer, Habits of Mind
Hougang Primary
01.2019 - 01.2020
Trainer, Think Kids Mind Maps
Mulberry Learning Centre
01.2016 - 01.2023
Senior Executive
Singapore Institute Of Planners
07.2014 - Current
Senior Business Development Executive
ST Electronics (Info-Software Systems) Pte Ltd
10.2007 - 12.2010
Administrator and PA to Managing Director
Samsung Asia Pte Ltd
07.2005 - 11.2007
Marketing, Training and Administration Manager
Forbes Calamity Prevention
12.2002 - 06.2005
Diploma - Banking & Financial Services
Singapore Polytechnic
Bachelor of Science - Psychology
University of Southern Queensland
HOBBIES
Jogging, reading, and listening to music.