Cherng Sean Gai
Summary
Field Service Engineer with a proven track record at Lam Research and A*STAR, excelling in mechanical troubleshooting and customer service management. Spearheaded high-value equipment installations and enhanced field operations, achieving significant productivity gains. Demonstrated exceptional teamwork and analytical thinking, ensuring project success and elevated customer satisfaction.
Overview
6
6
years of professional experience
Work History
Field Service Engineer II
Lam Research
07.2020 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted data and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Led successful installations of high-value equipment and managing a team of engineers in diverse environments, ensuring operational excellence from day one.
Research Intern
A*STAR
01.2019 - 07.2019
- Completed research, compiled data, and assisted in timely reporting.
- Collaborated with team members for successful completion of research projects on time and within budget.
- Conducted literature reviews to identify relevant research articles and support project objectives.
Education
Bachelor of Engineering - Mechanical Engineering
Nanyang Technological University
Singapore06-2020
Skills
- Analytical thinking
- Mechanical troubleshooting
- Field operations management
- Customer service management
- Project management
- Data analysis
- Teamwork
Timeline
Field Service Engineer II
Lam Research
07.2020 - Current
Research Intern
A*STAR
01.2019 - 07.2019
Bachelor of Engineering - Mechanical Engineering
Nanyang Technological University
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