CHERN HUNG GOH
Subang Jaya
Summary
A Fresh Graduate from Monash University Malaysia, majoring in Banking and Finance and minoring in Business Analytics. Worked as a key account manager in GrabPay @ Grab Financial Group (Malaysia), experienced in merchant acquisition and account management. Experienced in data analytics in market segmenting, and competitive analysis, with high adaptability to learn new processes and technology.
Accumulated a total of eight months of part-time work experience over three years (during study), with diverse roles and responsibilities from event staff, and administrative positions to telemarketing, and many more.
Completed two internships during the three-year academic period. The first internship was at Uniqbe (M) Sdn Bhd for three months, focusing on business development. The second internship took place at FastJobs, an online job portal, where tasks and responsibilities included telemarketing and conducting user and research analysis for three months.
Overview
5
5
years of professional experience
Work History
Business Development Executive
Bob & Co Business Solutions Pte Ltd
11.2024 - Current
Key Account Specialist
GrabPay
12.2023 - 10.2024
- Worked closely with marketing team to brainstorm strategic planning and implementation of effective marketing campaigns targeted towards key accounts for sales growth.
- Explored untapped segments and acquiring new merchants by conducting comprehensive research on potential new accounts, including 3 main categories, health & beauty, fashion and electronics. Leading to increased market penetration and expansion efforts.
- Lead the Electronics category, growing and nurture key accounts by monitoring GMV, Transactions and Revenue.
User and Research Analysis Intern
Agensi Pekerjaan FastJobs Sdn.Bhd
01.2023 - 03.2023
- Company Overview: FastJobs, an online job portal
- Responsible for making daily calls to generate sales and hitting the quota
- Successfully closed over 120 sales calls per month, generating potential sales of RM 1200
- Creating sales call script in 3 languages (English, Chinese and Bahasa Malaysia for the entire team
- Conducted market research and competitive analysis to identify industry trends and develop effective strategies for pursuing new business opportunities
- FastJobs, an online job portal
Business Development Intern
Uniqbe (M) Sdn Bhd
11.2021 - 02.2022
- Responsible for creating over 100 listing and pricing per day for Xiaomi products in both Shopee and Lazada in Malaysia, Singapore, and the Philippines
- Collaborated with marketing and business development teams to identify different online portals to maximize new sales opportunities
Data Entry & Telemarketer (Part-Time)
Mudah.My
01.2021 - 03.2021
- As a telemarketer during MCO2.0 despite continued lockdown, however with my resilience and support from my team leader, I continued to make calls, generate deals by myself, obtain deals from my teammates, and proceeded to post advertisements as required by customers
- As a data entry, I worked with sales department and IT
- My job was to post job and service advertisements daily, sending invoices, top up balance in their e-wallet for different customers who purchased credits from Mudah.My
- Overachieved daily targets sales call by 500 percent above target (estimated 100 customer calls per day)
Telemarketer (Part-Time)
Mudah.My
05.2020 - 07.2020
- Recognized as a Top Achiever in generating sales call for Mudah.My during MCO 1.0
- My task was to make calls daily to customers, influence the customers to post job and service advertisements
- My quota was to meet weekly and monthly to achieve at least 8-10 customers per day, however I took my initiative to make cold calls between 75-100 customers daily
- My achievement was always hitting more than the target, i.e
- Around 23 deals per day
Education
Bachelor in Business and Commerce - Banking and Finance, Business Analytics
Monash University
Malaysia10.2023
Foundation in Arts -
Sunway College
02.2020
SPM -
SMK Seafield
12.2018
Skills
- Communication Skills
- Adaptability
- Ability to Work Under Pressure
- Fast Learner
- Customer Service
- Data Entry and Telemarketer
- Customer Relationship Management
Extracurricular Activities
- District basketball player, SMK Seafield, Subang Jaya, Selangor, 2016-2018
- Treasurer in Eco Rangers club, Subang Jaya, Selangor, 2017-2018
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
Business Development Executive
Bob & Co Business Solutions Pte Ltd
11.2024 - Current
Key Account Specialist
GrabPay
12.2023 - 10.2024
User and Research Analysis Intern
Agensi Pekerjaan FastJobs Sdn.Bhd
01.2023 - 03.2023
Business Development Intern
Uniqbe (M) Sdn Bhd
11.2021 - 02.2022
Data Entry & Telemarketer (Part-Time)
Mudah.My
01.2021 - 03.2021
Telemarketer (Part-Time)
Mudah.My
05.2020 - 07.2020
Foundation in Arts -
Sunway College
SPM -
SMK Seafield
Bachelor in Business and Commerce - Banking and Finance, Business Analytics
Monash University
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