Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cherleen Fong

Personal Assistant to CEO
Singapore

Summary

Effectively managed all facets of Type productions with strong project management and decision-making skills. Reviewed scripts, oversaw writing and enhanced technical operations. Skilled at coordinating documentation, production plans and personnel resources to complete work under tight schedules.

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Enthusiastic salon professional familiar with current hairstyles and cuts. Outgoing, friendly and knowledgeable of modern fashions.

Proactive Job Title passionate about delivering hair artistry and service excellence. Savvy marketer and proven sales generator with expertise in Area of expertise and Area of expertise. Certified in Area of Certification and Area of Certification.

Responsible Job Title with excellent communication skills demonstrated by Number years of experience providing Product or Service to satisfied clients. Licensed in State and established reputation for excellent customer service.

Qualified Job Title with Number years working for Type organization, delivering high quality Type service. Exception skill in Area of expertise and established record of building loyal client base.

Motivated Job Title offering strong work ethic and positive attitude. Highly effective in fast-paced work environments. Licensed in State and over Number years of experience in high-end day spas and salons.

Attentive professional competent in financial management, personnel motivation and team development. Recognized for increasing total clientele Number% through Action and Action. Results-oriented individual committed to highest salon service standards with focus on profitability.

High-performing Job Title specializing in expanding operations into challenging markets. Strategic decision maker and dynamic business leader. Successful Number-year history with strong record of success.

Determined Job Title with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balances targets with resources and optimizes long-term success.

Professional Job Title knowledgeable about budgeting, inventory controls, and compliance standards. Hardworking and quick learning professional with excellent administrative and business management abilities. Over Number years of experience in field.

Specialized Job Title with Number years of experience in beauty industry supporting individualized client requests. Perfection-oriented professional offering broad client portfolio with diverse styles and unparalleled versatility. Creative and relevant lifelong student of evolving style popularity.

Results-oriented Salon Manager adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward with passion for mastering emerging trends to meet client needs.

Well-qualified, State-licensed Job Title offering Number+ years of experience in Industry settings and excellent business management skills. Gifted in customer service, administrative leadership and team building abilities with dedication to performance. Good conflict mediation, organizational and problem-solving abilities.

Accomplished Job Title driven to increase revenue, streamline operations and maximize profits. Resourceful problem solver and change manager.

High-energy, resourceful and persistent Job Title with background working with Type agency serving high-end clientèle within Industry. Exceptional attention to detail and latest trends in aesthetics.

High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives.

Overview

25
25
years of professional experience

Work History

PA to Director

BROWNS SALON PTE LTD
Singapore
12.2004 - Current

Ensure day to day running of the salon smoothly.

  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Maintained organization of salon and cleanliness of each station through Action and Action.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Met with customers to discuss upcoming events and style requirements.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Established long-term client relationships, increasing sales Number% while developing additional opportunities through networking and referrals.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Handled employee scheduling and coverage needs during business hours.
  • Consistently received positive feedback from guests on performance reviews.
  • Cross-sold and up-sold new haircare products, increasing earnings Number% per Timeframe.
  • Conferred with customers to assess requirements and recommend specific services.
  • Maintained excellent customer service standards to win customer loyalty and retention and build customer base by Number%.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Answered over Number phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
  • Sourced high-quality and trending hair care products for salon through Action and Action.

Office Administrator Assistant

Beth Funhouse
Singapore
12.1995 - 11.2002

Education

GCE O LEVEL -

Hua Yi Secondary School
SINGAPORE
12.1986

Skills

  • Dispatch protocol knowledge
  • Tool repair and maintenance
  • Customer needs anticipation and conflict mitigation
  • Conflict Resolution
  • Employee hiring and retention
  • Advanced Interpersonal Skills
  • Staff collaboration
  • Security measures
  • Inventory controls
  • Line sanitation
  • Fashion familiarity
  • Decision-making skills
  • Developing menus
  • Profit enhancement
  • Problem-solving skills
  • Commitment to quality and service
  • Diverse hairstyles
  • Time management
  • Accurate money handling

Timeline

PA to Director

BROWNS SALON PTE LTD
12.2004 - Current

Office Administrator Assistant

Beth Funhouse
12.1995 - 11.2002

GCE O LEVEL -

Hua Yi Secondary School
Cherleen FongPersonal Assistant to CEO