Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Cheong Wen Jie

Cheong Wen Jie

Singapore

Summary

Experience in handling various emergencies Capability in multitasking due to hotel’s nature of one stop shop Excels in interactions with customers Basic capability in usage of Microsoft Excel and Powerpoint Fast Learner and good listener

Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.

Overview

17
17
years of professional experience

Work History

Duty Manager

Shangri-La Hotel Singapore
06.2023 - Current
  • Job requirements include:
  • -Assisting in overall hotel operations
  • -Handling of emergencies
  • -Doing up of hotel’s nightly operation reports
  • -Recipient of EXSA Star award in 2024

Reception Manager

Shangri-La Hotel Singapore
07.2021 - 06.2023
  • Job requirements include:
  • -Handling and overseeing overall day to day operations
  • -Orientating of new hires to the company
  • -Training and setting/revising operating procedures to better aid operations on the ground
  • -Attending credit meetings and sorting of billing arrangements for various big events such as Shangri-La Dialogue

Guest Service Leader

Shangri-La Hotel Singapore
11.2018 - 07.2021
  • Job requirements include:
  • -Dealing with billing arrangements for guests
  • -Handling guest complaints
  • -Managing staff shift
  • -Dealt with SHN operations during COVID outbreak
  • -Oversee a full team managing a fully operational SHN Hotel during covid

Guest Service Officer

Shangri-La Hotel Singapore
04.2017 - 11.2018
  • Job requirements include:
  • -Doing check in and check outs for guests
  • -Handling guest request for their stay
  • -Interactions with guest
  • -Selected and competed in 2017’s Receptionist of the Year.

Part-Time Shift Manager

Golden Village Multiplex Pte Ltd
04.2016 - 04.2017

Cinema Executive

Golden Village Multiplex Pte Ltd
09.2013 - 03.2016
  • Job requirements includes:
  • -Managing a group of staffs during operating hours
  • -Handling customer requests
  • -Analysis of monthly P&L reports
  • -Handling portfolios of different categories with relation to company business such as stocks control and business forecasts

National Service

06.2011 - 06.2013
  • -PC Runner

Part-Time Cinema Service Crew

Golden Village Multiplex Pte Ltd
04.2009 - 06.2011
  • Job requirements includes:
  • -Clearing of cinema halls
  • -Basic cashiering of food and ticket counters
  • -Ushering

Part-Time Waiter at Chevrons

Gim Tim Group
12.2007 - 12.2008
  • Job requirements include:
  • -Stewarding
  • -Reception waitering
  • -Catering events set ups

Education

GCE 'O' Levels -

Hua Yi Secondary School
12.2007

Diploma - Commerce, Hospitality and Tourism

Kaplan Higher Education Institute
04.2016

Certification - Science and Business of Wine

Singapore Polytechnic
03.2015

Skills

  • Customer service focus
  • Time management
  • New employee training
  • Attention to detail
  • Professionalism and integrity
  • Staff training and development
  • Motivational leadership
  • Operations management
  • Staff scheduling
  • Emergency management strategy
  • Customer service
  • Decision-making

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Japanese
Beginner (A1)

Timeline

Duty Manager

Shangri-La Hotel Singapore
06.2023 - Current

Reception Manager

Shangri-La Hotel Singapore
07.2021 - 06.2023

Guest Service Leader

Shangri-La Hotel Singapore
11.2018 - 07.2021

Guest Service Officer

Shangri-La Hotel Singapore
04.2017 - 11.2018

Part-Time Shift Manager

Golden Village Multiplex Pte Ltd
04.2016 - 04.2017

Cinema Executive

Golden Village Multiplex Pte Ltd
09.2013 - 03.2016

National Service

06.2011 - 06.2013

Part-Time Cinema Service Crew

Golden Village Multiplex Pte Ltd
04.2009 - 06.2011

Part-Time Waiter at Chevrons

Gim Tim Group
12.2007 - 12.2008

Diploma - Commerce, Hospitality and Tourism

Kaplan Higher Education Institute

Certification - Science and Business of Wine

Singapore Polytechnic

GCE 'O' Levels -

Hua Yi Secondary School

Similar Profiles

CREATE PROFILE
Cheong Wen Jie