Chen Wei Wei Janice
Singapore
Summary
A self-starter who can easily adapt to any new working environment with good interpersonal skills and a strong team player.
Organized and dependable professional successful at managing multiple priorities with a positive attitude.
Results-driven with over 20 years of experience in customer service, administration and sales.
Overview
25
25
years of professional experience
Work History
Digital Technologies Sales Manager
Focus Digitech Pte Ltd
08.2022 - Current
- Built and maintained a strong pipeline through prospecting activities, resulting in increased sales closure rates
- Collaborated with cross-functional teams to drive sales and marketing activities, including events and social media campaigns
- Managed direct sales to SME and Enterprise customers, providing tailored solutions and proposals
- Mentored junior staff members, sharing expertise and best practices
- Analyzed customer preferences, market trends, and competitor activity to inform sales strategies
- Represented the company at trade association meetings, promoting products and building relationships with industry professionals
- Identified, evaluated, and cultivated strategic partnerships, ensuring alignment with company goals and objectives
- Facilitated communication and collaboration between internal teams and partner organizations, resolving issues and finding mutually beneficial solutions
Business Development Manager cum Account Manager
Trainocate (S) Pte Ltd
10.2019 - 07.2022
- Oversaw AWS Cloud portfolio, ensuring updates and developments aligned with business goals
- Provided data and reports to AWS, fostering a collaborative partnership
- Managed sales team to consistently achieve growth and hit sales targets
- Coached and mentored team members to enhance sales skills and knowledge
- Developed and maintained strong relationships with existing and new customers
- Hosted consultative sales meetings to understand customer needs and provide tailored solutions
- Collaborated with marketing team to launch new marketing initiatives and promotions
- Identified opportunities to expand customer base and increase revenue
- Resolved customer complaints regarding sales and service, ensuring prompt and satisfactory solutions
- Participated in industry events and conferences to build relationships with potential clients and stay updated on industry trends
Executive, Research Grants Management
National Institute of Education
04.2016 - 09.2019
- Administered research proposals from application to completion
- Coordinated with researchers and stakeholders to ensure smooth project execution
- Maintained accurate records of research grants and statistical data
- Managed GPL Operating Expenditure, ensuring accurate budgeting and financial reporting
- Tracked and processed invoices, ensuring timely payment and accurate accounting
- Maintained a proper filing system, ensuring easy access to financial documents
- Monitored inventory levels, ensuring adequate materials and services
- Evaluated supplier performance, ensuring quality standards and cost-effectiveness
- Reviewed and approved purchase orders and deliveries, ensuring compliance with regulations
- Provided data and information for budgeting, budget reviews, and procurement audits
- Ensured accurate and complete records, meeting audit requirements
PA Cum Office Manager
National Institute of Education
05.2010 - 04.2016
- Managed Dean's calendar, ensuring no double bookings
- Arranged meetings, lunches, dinners, and gatherings
- Coordinated staff appraisal exercises
- Provided administrative support for presentations and budget proposals
- Maintained accurate records of invoices, cost centers, and GL codes
- Managed GPL Operating Expenditure, ensuring budget compliance
- Created purchase orders and invitations to quote on GeBiz
- Maintained leave reports, personal folders, and confidential records
- Coordinated events, ensuring smooth execution and customer satisfaction
- Greeted visitors, provided customer service, and operated office equipment
- Arranged repairs for malfunctioning equipment
- Created, maintained, and entered information into databases
- Monitored usage of each vote to prevent budget exceedance
Customer Service cum Logistics Executive
Foxconn Singapore (Pte) Ltd
05.2006 - 05.2010
- Served as gatekeeper for parts planning from Foxconn's China office
- Supervised junior staff and managed the CPC project for Foxconn Singapore
- Built strong relationships with China counterparts and customers
- Managed inventory for 8 countries (Singapore, Malaysia, Thailand, Philippines, Indonesia, Vietnam, Sri Lanka, and Pakistan)
- Assisted counterparts in order fulfillment and provided excellent customer service
- Liaised with vendors for RMA process and ensured timely resolution
- Generated monthly reports for management meetings
- Attended weekly meetings with Hewlett Packard and addressed ad-hoc customer requests
Customer Service Executive, Sales
Advantec Enterprise
10.2005 - 04.2006
- Monitored purchasing history to identify sales trends for LGInternational labels
- Created drawings for proposed labels for customers
- Managed sales segment for LGInternational labels
- Responded to telephone inquiries and complaints following standard operating procedures
- Handled difficult customer situations with professionalism and composure, maintaining a positive attitude
Customer Service Administrator, Export/Outbound
Farnell Components Pte Ltd
02.2001 - 10.2005
- Assisted the Customer Service Manager in guiding junior administrators
- Oversaw the work of other CS team members, ensuring all crucial areas were covered
- Provided assistance to overseas customers with ease, resolving all enquiries
- Built strong relationships with customers, increasing sales for the Outbound department
- Provided guidance and mentorship to junior staff members when needed
- Assisted with training new staff members on proper customer service techniques
- Managed escalated complaints from customers, providing prompt resolutions
- Conducted regular follow-up activities with customers to ensure their needs were met
Guest Relations Executive
Somerset Grand Cairnhill Executive Residences
07.1999 - 02.2001
- Trained and managed personal accounts, ensuring accurate reservations and customer satisfaction
- Developed strong customer relationships through effective communication and service
- Trained and cross-trained staff to deliver exceptional guest service
- Supervised customer service operations, resolving complex issues and ensuring seamless departmental functioning
- Coordinated with internal teams to resolve customer concerns and improve overall hotel experience
- Conducted quality control inspections to maintain high standards in guest rooms, public areas, and grounds
- Managed hotel entrance operations, ensuring efficient guest flow and minimizing congestion
Assistant Manager
Aubrey's Café & Winebar
01.1999 - 07.1999
- Managed daily operations, including staff supervision, inventory control, and customer service
- Trained and mentored new employees on company policies, procedures, and product knowledge
- Resolved customer complaints and made recommendations to drive sales
- Coordinated staff schedules, assigned tasks, and managed payroll
- Maintained clear communication channels and ensured smooth workflow
- Led and directed team members on effective methods, operations, and procedures
- Tracked store inventories and replenished products according to demand
- Provided guidance and support to junior staff members during challenging situations
- Assisted with recruiting efforts by interviewing prospective candidates for open positions
- Utilized knowledge of company products and services to upsell items according to customer needs
Education
AWS Certified Cloud Practitioner - Foundational -
01.2020
ITIL4 Foundation Certificate in IT Service Management -
01.2020
Hospitality Management Course (Diploma in Hospitality Management) -
Temasek Polytechnic
06.1998
Singapore GCE 'O' Level with 4 distinctions & 3 credits -
Beatty Secondary School
12.1993
Skills
- Excellent communication and interpersonal skills
- Analytical, consistent, adaptive, and observant
- Ability to work well under pressure
- Self-motivated and proactive
- Team player with staff management experience
Language Written
English, Chinese
Dialect Spoken
Hokkien, Cantonese
Personal Information
- Availability: One month's notice
- Date of Birth: 05/11/1977
- Gender: Female
- Nationality: Singapore Citizen
- Marital Status: Married
Recreational Interest
Music, singing, swimming, volleyball, reading
Reason For Leaving
Seeking new challenges and opportunities for growth and development
References
Mr Kelvin Koh, Senior Business Service Manager, Foxconn Singapore (Pte) Ltd (Contact: 6843 9218)
Wong Yew Kean, Business Development Director, Focus Digitech Pte Ltd (Contact: 6747 7855)
Timeline
Digital Technologies Sales Manager
Focus Digitech Pte Ltd
08.2022 - Current
Business Development Manager cum Account Manager
Trainocate (S) Pte Ltd
10.2019 - 07.2022
Executive, Research Grants Management
National Institute of Education
04.2016 - 09.2019
PA Cum Office Manager
National Institute of Education
05.2010 - 04.2016
Customer Service cum Logistics Executive
Foxconn Singapore (Pte) Ltd
05.2006 - 05.2010
Customer Service Executive, Sales
Advantec Enterprise
10.2005 - 04.2006
Customer Service Administrator, Export/Outbound
Farnell Components Pte Ltd
02.2001 - 10.2005
Guest Relations Executive
Somerset Grand Cairnhill Executive Residences
07.1999 - 02.2001
Assistant Manager
Aubrey's Café & Winebar
01.1999 - 07.1999
AWS Certified Cloud Practitioner - Foundational -
ITIL4 Foundation Certificate in IT Service Management -
Hospitality Management Course (Diploma in Hospitality Management) -
Temasek Polytechnic
Singapore GCE 'O' Level with 4 distinctions & 3 credits -
Beatty Secondary School