Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Chen Siew Ying, Catherine

Chen Siew Ying, Catherine

Summary

Accomplished Senior Manager with a proven track record at Cordlife Group Limited, enhancing team productivity by 40% through effective leadership and agile methodologies. Expert in talent acquisition and fostering teamwork, I excel in streamlining HR operations and implementing innovative retention strategies. Skilled in relationship building and decision-making, I drive operational excellence and employee satisfaction.

Overview

32
32
years of professional experience

Work History

Senior Manager, HR, Procurement & Facility

Cordlife Group Limited (Healthcare)
11.2015 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Build, nurture relationships and focus on understanding needs with stakeholders in fostering loyalty and trust.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Evaluated hiring, firing, and promotions requests.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Championed company-wide diversity and inclusion initiative, creating more supportive and innovative work environment.
  • Executed training program for staff and managers, equipping them with essential leadership skills.
  • Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
  • Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

HR & Admin Manager

GOODRICH GLOBAL PTE LTD (Soft Furnishing)
08.2008 - 10.2015
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Customer Support Manager

GOODRICH GLOBAL PTE LTD (Soft Furnishing)
03.2000 - 08.2008
  • Managed a team of customer support representatives, providing ongoing training and development opportunities.
  • Streamlined the customer support process for faster resolution times and improved customer experience.
  • Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
  • Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.

Programme Manager

REAL ESTATE & CONSTRUCTION CENTRE (Course Centre)
11.1999 - 02.2000
  • Managed administrative and daily program operations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.

Admin Cum Operations Supervisor

COMFORT DRIVING CENTRE (Transport)
04.1996 - 10.1996
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Scheduling of course and allocation of classrooms

Defence Technical Officer

MINISTRY OF DEFENCE (Defence and Security)
08.1992 - 03.1996


  • General maintenance of the camps and premises.
  • Administer camp operating budget such as office equipment, building maintenance, computer equipment, etc.

Education

WSG Professional Certification - Performance Management And Talent Management

Workforce Singapore
Singapore
06.2015

Graduate Diploma - Human Resources Management

Southern Cross University, Australia
Singapore
05.2010

Diploma - Building Management

Singapore Polytechnic
Singapore
03.1992

Skills

  • Talent Acquisition
  • Compensation strategy
  • Retention Strategies
  • Human Resources Operations
  • Onboarding Processes
  • Benefits Administration
  • Policy Enforcement
  • Employee Onboarding
  • Recruitment and hiring
  • Training development
  • Performance Appraisal
  • Compensation and benefits
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Effective Communication
  • Decision-Making
  • Relationship Building

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Hokkien)
Bilingual or Proficient (C2)

Timeline

Senior Manager, HR, Procurement & Facility

Cordlife Group Limited (Healthcare)
11.2015 - Current

HR & Admin Manager

GOODRICH GLOBAL PTE LTD (Soft Furnishing)
08.2008 - 10.2015

Customer Support Manager

GOODRICH GLOBAL PTE LTD (Soft Furnishing)
03.2000 - 08.2008

Programme Manager

REAL ESTATE & CONSTRUCTION CENTRE (Course Centre)
11.1999 - 02.2000

Admin Cum Operations Supervisor

COMFORT DRIVING CENTRE (Transport)
04.1996 - 10.1996

Defence Technical Officer

MINISTRY OF DEFENCE (Defence and Security)
08.1992 - 03.1996

WSG Professional Certification - Performance Management And Talent Management

Workforce Singapore

Graduate Diploma - Human Resources Management

Southern Cross University, Australia

Diploma - Building Management

Singapore Polytechnic

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Chen Siew Ying, Catherine