Summary
Overview
Work History
Education
Timeline
Generic
Cheng Yein Soo

Cheng Yein Soo

-

Summary

Offering friendly demeanor and willingness to learn and excel in event customer service. Brings ability to quickly grasp new concepts and apply customer service techniques effectively. Ready to use and develop communication skills and organizational abilities in Customer Service role.

Overview

2
2
years of professional experience

Work History

Customer Service

Brilliant Express Logistics Sdn Bhd
10.2023 - 10.2024
  • Liaised with customers to collect shipping documents, including Commercial Invoices, Packing Lists, and Bills of Lading, for customs clearance purposes.
  • Coordinated with haulage companies to arrange cargo deliveries.
  • Managed customer follow-ups for new inquiries and quotations via email.
  • Ensured the proper completion and confirmation of K1 and K2 forms with the clearance department.


Reason for Leaving: The salary was insufficient to cover monthly expenses, and I am seeking better compensation opportunities in Singapore.

Card Sorting and Event Staff

Anything Pokemon
06.2023 - 09.2023
  • Organized Pokémon cards alphabetically based on bulk purchases.
  • Assisted in setting up and managing customer interactions during Pokémon events at exhibition halls.


Reason for Leaving: While the job was enjoyable, the income was insufficient to cover personal expenses and did not allow for savings.

Electrical Technician

ZJ Solution Sdn Bhd
03.2023 - 05.2023
  • Assisted with electrical installations, including wiring, trunking, piping, and control panel setup.
  • Performed minor renovation tasks such as bulb replacements, wall painting, and surface hacking.
  • Traveled with the team to various locations (e.g., Johor, Perak, Pahang, Penang) for maintenance and electrical work.


Reason for Leaving: Worked temporarily for a relative for 3 months after completing SPM.

Education

SMJK KWANG HUA
MALAYSIA
04.2001 -

Timeline

Customer Service

Brilliant Express Logistics Sdn Bhd
10.2023 - 10.2024

Card Sorting and Event Staff

Anything Pokemon
06.2023 - 09.2023

Electrical Technician

ZJ Solution Sdn Bhd
03.2023 - 05.2023

SMJK KWANG HUA
04.2001 -
Cheng Yein Soo-