Cheng Xiang Kan
Summary
Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor.
Overview
11
11
years of professional experience
Work History
Cafe Assistant
Professor Brawn Bistro
12.2019 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures
- Maintained clean and attractive product displays to entice customer purchases
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds
Barista
Starbucks
10.2014 - 10.2017
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases
- Handled OLTP systems, payment processing, cash change and issuing of receipt
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
Cinema Service Crew
Golden Village
05.2012 - 06.2014
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location
- Partnered with team members to complete venue opening and closing checklists
- Assisted patrons by giving directions to areas inside or outside venue
- Guided guests to exits and offered direct assistance in case of emergency
Education
Some College (No Degree) - Product Design
Institute of Technical Education
ITE College Central (Bishan Campus)Skills
- Order Accuracy and Delivery
- Team Player
- Conflict and Complaint Resolution
- Customer Service and Rapport
Timeline
Cafe Assistant
Professor Brawn Bistro
12.2019 - Current
Barista
Starbucks
10.2014 - 10.2017
Cinema Service Crew
Golden Village
05.2012 - 06.2014
Some College (No Degree) - Product Design
Institute of Technical Education
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