Cheng Jia Wei
Summary
I am an easy-going individual with a strong desire to continue to learn and improve myself.
Overview
10
10
years of professional experience
Work History
Project & Operations Assistant
Coventry Enterprises (Singapore) Pte Ltd
Singapore
08.2022 - Current
- Successfully managed and delivered project up to SGD $250,000 project value
- Currently working as a project coordinator for a project up to $650,000 project value
- Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
- Maintained positive vendor relationships through timely payments and clear communication on expectations and deadlines.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
Account Manager
Rida
09.2021 - 04.2022
- Manage big clients such as Hungry Panda, Hubster and more.
- Managed book of business worth $25,000 SGD weekly, with an estimated 2,000 deliveries a week.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Listened attentively to client feedback and worked with product development team to introduce new services.
Support Manager
Rida
12.2021 - 02.2022
- Onboarded Zendesk, a state-of-the-art customer support software as Rida is expanding.
- Hired and supervised 15 support staff.
- Established and implemented training programs & schedules to familiarize support staff with Rida's SOP and to maximize their performance.
- Monitored employee and customer interactions to assess quality of service through Zendesk.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Operations Assistant
Rida
10.2021 - 12.2021
- Assisted with facility scheduling and customer service.
- Assisted operations manager with planning of routine operations and special projects.
- Managed and maintained file system covering expenses, reports and support documentation.
- Utilized Locus, a logistic optimization software regularly to complete job tasks.
- Handle operations at a monthly valuation of $50,000 SGD.
Operations Intern
Rida
07.2021 - 09.2021
- Fielded inbound calls to offer basic information, take messages and direct callers.
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Supported operations team with resource allocation and utilization for optimal expense control.
Delivery Helper
WhyQ
10.2020 - 04.2021
Logistics Assistant
Distglobal
11.2019 - 01.2020
- Reviewed order data to verify transactions and shipping dates.
- Oversaw daily inventory counts to maintain data accuracy.
- Generated, distributed and filed copies of all billing paperwork.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Electronics Sales Representative
Cyberactive & Sunday Mobile
02.2014 - 09.2017
Hotel Intern
Sofitel
03.2016 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
BBA - Business Management
SIM University
Singapore09.2021
Diploma - Hospitality & Resort Management
Nanyang Polytechnic
Singapore05.2017
GCE "O" Levels Certificate -
Canberra Secondary School
Singapore01.2013
Skills
- MS Word, MS Excel, MS Power point & MS Access,
- Adobe Dreamweaver
- Opera Property Management System
- Adobe Photoshop
- Zendesk Customer Support Software
- Locus Logistic Optimization
Accomplishments
National Service
3rd Sergeant of Singapore Armed Force (SAF) [05/2018 - 08/2019]
Unit: 35 SCE
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Project & Operations Assistant
Coventry Enterprises (Singapore) Pte Ltd
08.2022 - Current
Support Manager
Rida
12.2021 - 02.2022
Operations Assistant
Rida
10.2021 - 12.2021
Account Manager
Rida
09.2021 - 04.2022
Operations Intern
Rida
07.2021 - 09.2021
Delivery Helper
WhyQ
10.2020 - 04.2021
Logistics Assistant
Distglobal
11.2019 - 01.2020
Hotel Intern
Sofitel
03.2016 - 08.2016
Electronics Sales Representative
Cyberactive & Sunday Mobile
02.2014 - 09.2017
BBA - Business Management
SIM University
Diploma - Hospitality & Resort Management
Nanyang Polytechnic
GCE "O" Levels Certificate -
Canberra Secondary School