CHENG EN LIN
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with [Number] years of experience in team leadership in [Type] industry. Background includes sales, management and customer service in fast-paced settings. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
TRAINEE RESTAURANT MANAGER
XIABUXIABU CATERING MANAGEMENT(SINGAPORE)
04.2022 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
Assistant Manager
XIABUXIABU CATERING MANAGEMENT(China) Holdings CO. Ltd
06.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Restaurant Manager
Beijing Din Tai Fung
12.2018 - 01.2021
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Intern
Silks Hotel Group
01.2017 - 08.2017
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained operational knowledge and supported departmental needs.
- Performed administrative duties and staff support tasks.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Science - Department of Food And Beverage Management
Far East University
Taiwan06.2022
Skills
- Conflict Resolution Techniques
- Full Service Restaurant Background
- Kitchen Equipment Operation
- Staff Development Talent
- Customer Service Best Practices
- Order Delivery Practices
- Food Service Background
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Korean
Elementary (A2)
Timeline
TRAINEE RESTAURANT MANAGER
XIABUXIABU CATERING MANAGEMENT(SINGAPORE)
04.2022 - Current
Assistant Manager
XIABUXIABU CATERING MANAGEMENT(China) Holdings CO. Ltd
06.2021 - 03.2022
Restaurant Manager
Beijing Din Tai Fung
12.2018 - 01.2021
Intern
Silks Hotel Group
01.2017 - 08.2017
Bachelor of Science - Department of Food And Beverage Management
Far East University
Similar Profiles
LO FOH MANNLO FOH MANN
Kitchen Staff Member at XIABUXIABU CATERINGM MANAGEMENTKitchen Staff Member at XIABUXIABU CATERINGM MANAGEMENT
Aye Nyein ThuAye Nyein Thu
Hss-Part-time Cleaning at SingaporeHss-Part-time Cleaning at Singapore
Angel OnganizaAngel Onganiza
Nanny at SingaporeNanny at Singapore