CHENGBIN ENG

-Operate on Enterprise Browser, Zendesk, Hotline, WhatsApp.

-Assist on whatsapp enquiries and phone calls such as product, price matching, promotions, arranging deliveries, warranty, refunds, etc.

-Provide excellent customer service and product knowledge

-After-sale services such as exchange for faulty items, compensations and customer complain.

-Liaise with delivery drivers for any problems/complains.

-Operate opera cloud, booking.com, agoda.

-Provide information on hotel amenities, local attractions and transportation options.

-Report facility maintenance issues

-Ensure rooms are ready and up to standard for prompt check in

-Cashiering

-Handling guest complaints or concerns

-Mise en place

-Prepared meals efficiently and timely

-Quality control

-Stock management

-Cashiering

-Maintain food satefy and sanitation standards

-Cooking

-Mise en place