Chen Zhao Qun
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Store Manager
Cafe
07.2021 - Current
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Barista
Cafe
07.2018 - Current
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Supermarket Assistant
Vegetarian Market
01.2013 - 01.2016
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Handled cash transactions accurately while adhering to all security protocols for cash handling in place within the store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
Education
Diploma - Design
Technical Secondary School
China Skills
- Business Growth Initiatives
- Direct Sales
- Sales Tracking
- Customer Retention
- Performance Evaluations
- Operations
- Scheduling
- Cost Reduction
- Baristas
- Customer Service Management
- Staff hiring
Timeline
Store Manager
Cafe
07.2021 - Current
Barista
Cafe
07.2018 - Current
Supermarket Assistant
Vegetarian Market
01.2013 - 01.2016
Diploma - Design
Technical Secondary School
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