Summary
Work History
Education
Skills
Languages
Timeline
Generic

Chen Yufan

Summary

Adept at elevating guest experiences, I excelled as a Banquet Server at SAR Agency, mastering customer service and event setup. My proactive approach and clear communication significantly enhanced event success, earning commendations for professionalism and efficiency. Fluent in multiple languages, I seamlessly handled diverse guest needs, contributing to positive feedback and repeat business.

Work History

Banquet Server

SAR Agency
12.2023 - 01.2024
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Answered guest questions about event plans and food service choices.
  • Responded to guest inquiries and requests promptly and courteously.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
  • Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
  • Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
  • Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.

Education

Nitec - Engineering Mechatronics And Robotics

Institute of Technical Education (ITE)
Singapore

Skills

  • Customer service
  • Clear communication
  • Event setup
  • FLUENT IN LANGUAGE
  • Guest relations
  • basic IT knowledge

Languages

Chinese (Mandarin)
Upper intermediate (B2)
English
Advanced (C1)

Timeline

Banquet Server

SAR Agency
12.2023 - 01.2024

Nitec - Engineering Mechatronics And Robotics

Institute of Technical Education (ITE)
Chen Yufan