Chen Wei Jie
Assistant Manager
Singapore
Summary
Healthcare veteran with extensive knowledge and experience in medical technologies such as IABP, ECMO, Mechanical Ventilation and AU. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Manager
Getinge South East Asia
2021.08 - Current
- Regional trainer for Cardiac-assist products such as CS100/ CS300 and Cardiosave Intra-aortic balloon pump
- Developed strong working relationships with staff, fostering a positive work environment.
- Assist the contract manager to draft and propose service contracts to customers
- Manage local and regional stock inventory for spare parts
- Regional technical support for Acute Care Therapy products such as CS100/CS300, Cardiosave, Cardiohelp, Flow and Servo family.
- Plan and execute the Field Service Corrective Action and liaise with relevant authorities and stakeholders to implement and close them.
- Assist the management in both internal and external audits such as GDPMDS and ISO13485.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Service Engineer
IDS Medical Systems
2018.10 - 2021.08
- Preventive Maintenance, Corrective Maintenance and commissioning of various medical equipment from Getinge, Philips and Hitachi
- Currently handling the account of National University Hospital and Alexandra Hospital
- Handled the IABP CS300 and Cardiosave for NUH before the novation
- Participated in the Getinge Moduevo Pendant Installation at NUH, WD46, PICU from Oct 2018 to Feb 2019
Service Engineer
Philips Healthcare (IDS)
2012.02 - 2018.10
- Preventive maintenance, Corrective Maintenance of various Philips medical equipment
- Leaded and executed various Field Corrective Order (FCO) of Philips medical equipment
- Participated in the following projects
- 2012 Mount Elizabeth Novena Installation
- 2013 Concorde Hospital (formerly Fortis Hospital) Installation
- 2014 - 2018 National University Hospital, NUH, monitoring systems for WD 20, 21, 23, 25, 26, 27, 28, 46, 58
- 2015 Ng Teng Fong General Hospital ICU central monitoring and telemetry for pod 1 to 5, ICU
- 2016 Admiralty Medical Centre Installation
- 2018 Sengkang General Hospital Installation
- Participated in the User Acceptance Test of Philips reporting interface system and E- checklist interface (OneMobile, PAtools, ServiceMax)
- Piloted the Philips mentoring program of new staff
- Started and leaded the North Zone of Philips cluster program in 2016 (North Zone leader for Khoo Teck Puat Hospital, Mount Alvernia Hospital, Institute of Mental Health and Yishun Community Hospital)
Service Engineer
Mount Alvernia (IDS)
2010.06 - 2012.02
- Assisted in Preventive Maintenance (PM), Corrective Maintenance (CM) and commissioning of various medical devices under IDS maintenance contract agreement with the hospital
- Managed and maintained about 600 devices from various manufacturers on a 2 time PM annually
Education
Diploma in Biomedical Engineering - Biomedical Engineering
Ngee Ann Polytechnic
SG 2005.01 - 2008.01
Bachelor of Technology - Electronics Engineering
National University of Singapore
SG 2011.01 - 2017.01
Skills
- Collaborative team member
- Healthcare industry knowledge
- Biomedical expertise
- Familiarity with medical device technology
- Relationship development
- Customer insights
- Distributor insights
- Manufacturing insight
- Computer hardware expertise
- Professional medical connections
- Effective team leadership
- Operational efficiency management
Nric
S8832479Z
Hp
91283037
National Service Status
Completed 2 years of NS full time
Personal Information
- Date of Birth: 08/09/88
- Marital Status: Married
Products Handled
- Getinge IABP CS300 and Cardiosave
- Getinge Cardiohelp, Rotaflow 1 and 2
- Getinge Servo and Flow family
- Getinge Lights family
- Getinge Moduevo Pendant
- Philips Heartstart Defibrillators
- Philips Intellivue MP/MX monitoring systems
- Philips PIIC/PIIX central monitoring and telemetry systems
- Philips TC series ECG pagewriters
- Integra CUSA
- Smiths CADD series
Timeline
Assistant Manager
Getinge South East Asia
2021.08 - Current
Senior Service Engineer
IDS Medical Systems
2018.10 - 2021.08
Service Engineer
Philips Healthcare (IDS)
2012.02 - 2018.10
Bachelor of Technology - Electronics Engineering
National University of Singapore
2011.01 - 2017.01
Service Engineer
Mount Alvernia (IDS)
2010.06 - 2012.02
Diploma in Biomedical Engineering - Biomedical Engineering
Ngee Ann Polytechnic
2005.01 - 2008.01