Chen Vun Jeck
Sales Specialist / Executive
Summary
Knowledgeable with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
24
24
years of professional experience
Work History
Customer Service Associate
NZ Spa
01.2022 - Current
- Resolve customers’ enquiries, fulfilling their needs
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Assist customers in their appointment booking
- Handling B2B & B2C enquiries
- Manage inventory to satisfy customers’ requirements
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Grab Driver
Grab
06.2016 - 01.2022
- Commute passengers / packages to & from destinations
- Arrive at destination promptly
- Fulfill administrative needs like corporate pickups
- Research & plan for congestion & bad weather delays
- Utilize navigation app to determine the best route for passengers to ensure timely arrival
- Well maintenance of vehicle & cleanliness of the vehicle to provide the best experience for passengers
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Sales Executive
RHB Sdn Bhd
06.2015 - 01.2016
- Promoting of credit cards to potential leads
- Deliver high customer-oriented service level to all leads
- Ensure applicants administrative work are in proper order prior for approval submission
- Ensure applicants understand what they are signing up for and reduce refunds rate
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Global Support Executive
HSBC Electronic Data Processing Sdn Bhd
04.2004 - 05.2014
- Ensure that work is delivered within timelines & meeting the required top-notch standards
- Deliver great customer-driven service & meeting their expectation in terms of accuracy, timeliness & professionalism of response
- To work effectively & efficiently professionally to enhance service & increase productivity
- Ensure that breaks are identified & escalated in accordance with procedures in timely order
- Streamlined support processes for increased efficiency and faster response times.
- Analyzed customer feedback to identify trends and areas for improvement, driving continuous service enhancements.
Telemarketer
Citibank Sdn Bhd
03.2002 - 04.2004
- Establishment & maintenance of high-value accounts by providing expert & professional advice through KSA (Knowledge, Skillsets, Application)
- Promotion of high-level portfolios & other financial products
- Perform the necessary processes, procedures & verbal dialogues professionally to effectively customize offers & up/cross-sell expansive set of products and services to existing and new customers
- Achieve and perform above & beyond sales targets set by management
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Informed current and prospective customers of promotions and new or upgraded products.
Education
SMK Kuhara
12.2000
Skills
Team Player
Strong-willed
Hardworking
Attentive
Customer support
Customer service
Customer service orientation
Calm and professional under pressure
Complaint handling
Timeline
Customer Service Associate
NZ Spa
01.2022 - Current
Grab Driver
Grab
06.2016 - 01.2022
Sales Executive
RHB Sdn Bhd
06.2015 - 01.2016
Global Support Executive
HSBC Electronic Data Processing Sdn Bhd
04.2004 - 05.2014
Telemarketer
Citibank Sdn Bhd
03.2002 - 04.2004
SMK Kuhara
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