Chen Ting Ting

Sales

• Cold call prospects to explain partnership benefits.
• Meet new clients (mainly Human Resource team) to pitch and share service information.
• Deliver tailored solutions based on individual client needs by thoroughly understanding their company benefits structure.
• Negotiate contracts that maximise profit margins while maintaining competitive pricing for clients.
• Increase account retention by building strong relationships with clients and addressing their needs promptly.
• Provide customer service and customer recovery (when necessary) to resolve clients' feedbacks.
• Mentor junior executives, fostering a positive work environment and encouraging professional growth.
• Collaborate with cross-functional teams to ensure timely delivery of B2B health screening services, resulting in high customer satisfaction.
• Utilise CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
• Coordinate with finance team on invoicing matters, ensuring timely payments from clients and resolving any discrepancies swiftly.

Operations

• Streamline internal processes to increase efficiency within the operations team, leading to higher efficiency on the ground.
• Involved in Project Silver Screen by MOH and Temasek Foundation Cares to bring functional screening (hearing, vision and oral health) to more seniors in the community as part of the ongoing efforts in preventive health to help seniors age well in place.
• Involved in Obesity Screening by HPB for secondary schools and IHLs to identify and aid HPB in generating lifestyle intervention programs for students.
• Involve in organising and conducting onsite health screening at client's premises.

Group Marketing

• For Entities: AsiaMedic Wellness Assessment Centre (Health Screening), Complete Healthcare International (International General Practitioner Clinic) & Astique The Aesthetic Clinic (Medical Aesthetic).
• Obtain approvals and gain insights/directions from various internal stakeholders: CEO, General Manager, clinic and centre Managers and Doctors.
• In-charge of annual budget utilisation for all 3 entities.
• Maintain comprehensive knowledge of market trends and competitor offerings, ensuring informed decision-making and strategic planning.
• Engage with vendors to convey marketing objectives for implementation of marketing campaigns
• Ensure campaigns are effective in generating brand awareness and potential sales leads.
• Ensure all campaigns adhere to the Ministry of Health (MOH) Private Hospitals and Medical Clinics (PHMC) advertising guidelines.
• Prepare reports, data mining and data analysis to identify potential target audiences and effectiveness of campaigns.
• Design internal marketing collaterals/brochures for patient awareness.
• Source and compare vendors/suppliers quotation before gaining approval from management to proceed with procurement of vendors/services.

• Had oversight and involved in the planning of the operations of projects such as: (1) National Steps Challenge (NSC) Corporate Challenge (2) Health in the Heartland (3) Health Chat @ Hawker Centre
• Consolidated requirements from project managers for planning and coordinating manpower and resources effectively and efficiently.
• Provided administrative and logistical support to ensure projects run smoothly throughout the period.
• Liaised with vendors and partners on the management of projects.
• Supervised on-ground operations to meet performance, quality and service expectations.
• Gathered feedbacks and collated information for data entry and analysis.

• Translated the paper version of Early Numeracy Indicator into an electronic version which involved graphic designing and programming.
• Ran test trials of the application to various primary schools and kindergartens.
• Gained valuable experience working within the education industry, applying learned concepts directly into relevant work situations.
• Supported the team in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.