Chen Ling

Daily Office Administrative Support

• Manage daily office operations, including the procurement and management of office supplies, facility maintenance, document filing, and confidentiality management
• Handle company correspondence, couriers, and other administrative tasks to ensure efficient workflow
• Liaise with external vendors and service providers to ensure efficient coordination of resources and services
• Oversee office related budgets and expenses, ensuring cost effectiveness and timely payment of service fees

Development of Administrative Management Policies

• Develop and optimize administrative management policies
• Ensure the effective communication, training, and implementation of policies to promote standardized and efficient administration

Organizing Team Building Activities

• Plan and organize various team building activities based on company needs, such as birthday celebrations, team outings, and annual gatherings

Organizing Public Welfare Activities

• Identify and collaborate on social welfare projects
• Plan and organize employee participation in activities that align with the company’s culture and social responsibility commitments

Other Tasks

• Provide necessary assistance to the company's senior management, e.g. preparation of travel itineraries as well as visa applications, hotel and air ticket bookings.

• Counseling Services: Provide counseling to students and parents on course selection and academic planning; Answers questions from students and parents about specific courses or areas of study
• Course Recommendations: Recommends appropriate courses to students based on their learning goals as well as their academic abilities; Analyses students’ academic performance and provide suggestions for improvement
• Admissions Counseling: Hold open houses to introduce prospective students to the advantages of the school or institution; Answer questions related to admissions counseling
• Tracking Student Progress: Track students’ performance in the class and provide necessary support and advice; Collect student feedback to help improve the quality of the class
• Education Market Analysis: Research education market trends to understand the latest developments and needs of the industry; Adjust course proposals according to market needs
• Documentation: Record and organize students’ course progress, make up lesson; Maintaining files and database of subjects
• Prepare course schedules as well as class folders

• Prepared merchandise for sales floor by pricing or tagging
• Engaged with customers to build rapport and loyalty; Helped customers locate products and checked store system for merchandise at other sites
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules
• Solved customer challenges by offering relevant products and services
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers

• Answer telephone calls: Answer booking calls from customers
• Handling Complaints: Listen patiently to customer complaints and record details; Resolve simple issues wherever possible or refer complex issues to the relevant department