Chen Ling

• External Communication management：Keep close contact with external partners,establish friendly cooperation relationship, and real‑time update external resources, such as IT,material suppliers, cleaning companies, car rental companies, MICE companies, service department, translation and notary public companies.
• Employee Relationship management： Organize all kinds of team‑building activities regularly；Provide timely and effective assistance, focusing on humanistic care；Co‑ordinate dormitory management to ensure hygiene, cleanliness and safety of colleagues' accommodation environment；Co‑ordinate distribution of various employee benefits；
• Office environment management： Manage office environment and control cost effectively Arrange maintenance of company equipment, pay attention to safety of office environment. Manage office stationery to ensure adequate supply.
• Brand building.：Strengthen company's brand building,enhance company's brand image. Organize company charity events twice per year. Manage LinkedIn account, publish tweets about public charity activities, co‑operation contracts, etc., to show company's activities and achievements.
• Daily administrative support work： Complete daily office administrative support work；Timely processing of OA approval and payment for all kinds of quotation in office；Handle car park replacement；Manage all kinds of forms, including filling out budget forms, making all kinds of research forms and all kinds of welfare issuance forms；Assist various departments to complete various festive gift distribution；Assist President with 2023 donations ；Arranging administrative matters for onboarding and off‑boarding of employees.

Work performance:

• Team building and charity event activities:

In 2022, a total of 6 group building activities were successfully completed, including outdoor group building, East Coast beach clean‑up public welfare interaction, Family day, Qatar World Cup watching and so on.

In 2023, we successfully completed 4 large‑scale activities, such as March 8 Women's Day, "CCS Care”public welfare‑visiting children's home charity activities, “CCS Care”public welfare‑caring for the elderly public welfare activities, and the annual meeting.

• Employee Relations：

Successfully secured the best discounts for colleagues at virgin active gym.

• Office Management：

Successfully coordinated the relocation of the finance office and the refurbishment of the small meeting room, selected the most cost‑effective renovator under the premise of quality and quantity to save the company's expenses, and saved the company HK$10,000+ in there placement of the new signboard in Hong Kong.

• Counseling Services: Provide counseling to students and parents on course selection and academic planning；Answers questions from students and parents about specific courses or areas of study.
• Course Recommendations: Recommends appropriate courses to students based on their learning goals as well as their academic abilities；Analysis students' academic performance and provide suggestions for improvement.
• Admissions Counseling: Hold open houses to introduce prospective students to advantages of school or institution's programme；Answer questions related to admissions counseling.
• Tracking Student Progress: Track students' performance in programme and provide necessary support and advice；Collect student feedback to help improve quality of programme.
• Education Market Analysis: Research education market trends to understand latest developments and needs of industry；Adjust course proposals according to market needs.
• Documentation: Record and organize students' course progress,make‑ups；Maintaining files and database of subjects. Prepare course schedules as well as class folders.

• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty,Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal,engage customers and promote specific merchandise.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency,payment cards and receipts to customers.

• Answer telephone calls: Answer booking calls from customers.
• Handling Complaints: Listen patiently to customer complaints and record details; Resolve simple issues wherever possible or refer complex issues to relevant department.