CHEN-I HUNG
Singapore
Summary
Hard-working customer service representative with an excellent track record of serving customers relate to their need and wants. Exceptional communicator and seeking a position to use my skills to deal with problems.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Sales Support / Customer Service
Esmegen Group
09.2024 - 02.2025
- Provided customer service support by handling customer inquiries and follow-ups via phone and email
- Acted as a liaison between customers and internal teams to ensure smooth communication and service delivery
- Coordinated with third-party service providers to arrange internet/network installation
- Assisted in scheduling appointments and tracking installation progress with external vendors
- Supported the sales team with administrative tasks and customer-related documentation
- Maintained accurate records of customer information, service requests, and follow-up status
- Helped ensure timely resolution of customer issues and improved overall customer satisfaction
Financial Specialist
The Great Eastern Life Assurance Co Ltd
01.2022 - 01.2024
- Meeting with clients to assess their financial needs and goals.
- Developing and implementing financial strategies to meet those needs and goals.
- Recommending company products and services to clients.
- Managing client relationships, including responding to client inquiries and resolving issues.
- Providing regular updates to clients on their accounts and investments.
Customer Servicer & Production Assistant Manager
Emz Derma Lab Pte Ltd.
05.2019 - 06.2020
- Ensured the guests have great experiences during the training course (Jill Lowe course).
- Handle customer enquiries via phone calls and emails about reservation.
- Liaising with other managers to formulate objectives and understand requirements.
- Estimating costs and preparing budgets.
- Organizing workflow to meet specifications and deadlines.
Front Desk Manager
SIM KANG TRADITIONAL CHINESE MEDICAL
09.2018 - 01.2019
- Greeting and welcoming guests.
- Receiving and delivering all incoming and outgoing mail and packages.
- Answering all calls and directing as needed.
- Scheduling meetings coordinating office activities.
Education
MSc - International Management & Leadership with Hospitality
Queen Margaret University
England08.2018
MSc - International Management & Leadership with Hospitality
Queen Margaret University
England08.2018
Bachelor of Arts with Honours - International Hospitality &Tourism Management
Queen Margaret University
England10.2017
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Personal Information
- Date of Birth: 06-12-1994
- Gender: Female
- Nationality: Taiwan
- Marital Status: Married
Timeline
Sales Support / Customer Service
Esmegen Group
09.2024 - 02.2025
Financial Specialist
The Great Eastern Life Assurance Co Ltd
01.2022 - 01.2024
Customer Servicer & Production Assistant Manager
Emz Derma Lab Pte Ltd.
05.2019 - 06.2020
Front Desk Manager
SIM KANG TRADITIONAL CHINESE MEDICAL
09.2018 - 01.2019
MSc - International Management & Leadership with Hospitality
Queen Margaret University
Bachelor of Arts with Honours - International Hospitality &Tourism Management
Queen Margaret University
MSc - International Management & Leadership with Hospitality
Queen Margaret University