Chen Fuwen
Summary
Dynamic Guest Service Agent with a proven track record at Hotel Royal Ltd, excelling in guest communication and check-in procedures. Recognized for enhancing guest satisfaction through effective problem resolution and collaboration. Skilled in managing reservations and maintaining operational efficiency, ensuring a seamless experience for all guests.
Overview
2026
2026
years of professional experience
Work History
Guest Service Agent
Hotel Royal Ltd
2023 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Responded to guest inquiries and complaints, providing exceptional service and resolving issues promptly.
- Coordinated room assignments and maintained accurate records in hotel management system.
- Assisted in processing reservations, enhancing overall guest experience through effective communication.
Office Floater
Hotel 81
Singapore
2013 - 2014
- Assisted front desk staff in managing guest check-ins and check-outs efficiently.
- Provided support to housekeeping by ensuring adequate supply levels and cleanliness standards.
- Coordinated with maintenance teams to address urgent repair requests promptly.
- Prepared meeting rooms for events, ensuring all equipment was functional and ready for use.
Receptionist
Laiming Hotel Cosmoland
2016 - 2023
- Greeted and assisted guests with check-in and check-out processes, ensuring a positive first impression.
- Managed phone inquiries, providing accurate information and directing calls to appropriate departments.
- Maintained front desk area, ensuring cleanliness and organization for efficient guest service.
- Coordinated room reservations using hotel management software, optimizing occupancy rates and guest satisfaction.
Front Office Assistant
J8 Hotel Pte Ltd
2014 - 2015
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Assisted with reservation management, addressing inquiries via phone and email promptly.
- Coordinated effective communication between departments to enhance guest experiences.
- Maintained inventory of office supplies and distributed materials as needed for daily operations.
Ica Officer
ICA
2005 - 2011
- Assisted in coordinating operational activities and ensuring compliance with organizational policies.
- Supported team in daily tasks, fostering a collaborative work environment among colleagues.
- Monitored inventory levels and processed documentation to maintain accurate records.
- Conducted routine inspections to identify safety hazards and ensure adherence to regulations.
Port Equipment Officer
Jurong Port Pte Ltd
2001 - 2005
- Monitored cargo operations to ensure compliance with safety regulations and procedures.
- Assisted in coordinating logistics for import and export shipments effectively.
- Implemented process improvements to enhance operational efficiency within the department.
- Collaborated with team members to streamline workflow and reduce turnaround time for cargo handling.
Education
5 GCE N LEVELS
Braddell Secondary School
Singapore 12-1995
Skills
Guest communication
Listening skills
Writing and verbal communication
Check-in and Check-out procedures
Timeline
Guest Service Agent
Hotel Royal Ltd
2023 - Current
Office Floater
Hotel 81
2013 - 2014
Receptionist
Laiming Hotel Cosmoland
2016 - 2023
Front Office Assistant
J8 Hotel Pte Ltd
2014 - 2015
Ica Officer
ICA
2005 - 2011
Port Equipment Officer
Jurong Port Pte Ltd
2001 - 2005
5 GCE N LEVELS
Braddell Secondary School