Chelsy Ang
Retail Assistant
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
1
1
year of professional experience
Work History
Service Crew Member
Garden Slug Petite
11.2022 - 10.2023
- Calculated totals, processed payments and issued receipts.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
Retail Assistant
Asia Music Book Store
11.2022 - 03.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns and online orders.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash and counting change.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered incoming calls and emails to provide product information, features and benefits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Information Technology
Nanyang Polytechnic
Singapore, 180 Ang Mo Kio Ave 82026
O Level Certificate -
CHIJ St. Joseph's Convent
Singapore, 62 Sengkang E Way 04.2001 -
PSLE -
CHIJ Our Lady of The Nativity
Singapore, 1257 Upper Serangoon Rd 04.2001 -
Skills
Product Merchandising
undefinedTimeline
Service Crew Member
Garden Slug Petite
11.2022 - 10.2023
Retail Assistant
Asia Music Book Store
11.2022 - 03.2023
O Level Certificate -
CHIJ St. Joseph's Convent
04.2001 -
PSLE -
CHIJ Our Lady of The Nativity
04.2001 -
Information Technology
Nanyang Polytechnic
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