Chelsy Ang
Retail Assistant
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
1
1
year of professional experience
Work History
Service Crew Member
Garden Slug Petite
11.2022 - 10.2023
- Calculated totals, processed payments and issued receipts.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
Retail Assistant
Asia Music Book Store
11.2022 - 03.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns and online orders.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash and counting change.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered incoming calls and emails to provide product information, features and benefits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Information Technology
Nanyang Polytechnic
Singapore, 180 Ang Mo Kio Ave 82026
O Level Certificate -
CHIJ St. Joseph's Convent
Singapore, 62 Sengkang E Way 04.2001 -
PSLE -
CHIJ Our Lady of The Nativity
Singapore, 1257 Upper Serangoon Rd 04.2001 -
Skills
Product Merchandising
Retail Transactions Processing
Inventory Tracking
POS System Operation
Customer Assistance
Cash Register Operation
Cash Handling Accuracy
Product Knowledge
Store Organization
Adaptable and Flexible
Excellent Written and Verbal Communication
Positive Customer Engagement
Computer Proficiency and Microsoft Office
Flexible Hours
Customer Service
Organization
Reliable and Responsible
Friendly and Helpful
Creative Thinking
Team Cooperation
Register Opening and Closing
Store Opening and Closing
Inventory and Stocking
Timeline
Service Crew Member
Garden Slug Petite
11.2022 - 10.2023
Retail Assistant
Asia Music Book Store
11.2022 - 03.2023
O Level Certificate -
CHIJ St. Joseph's Convent
04.2001 -
PSLE -
CHIJ Our Lady of The Nativity
04.2001 -
Information Technology
Nanyang Polytechnic