Chelsea Oh
Singapore
Overview
4
4
Languages
8
8
years of professional experience
Summary
Experienced with understanding customer needs and guiding them through car buying process. Utilizes extensive knowledge of automotive features and financing options to provide personalized recommendations. Track record of building lasting customer relationships and achieving sales targets through effective negotiation and customer service.
Work History
Car Salesperson
Apex Autozone
Carros Centre
08.2025 - Current
- Presented features, trims, and financing options using clear product and sales knowledge.
- Assessed customer needs and matched vehicle options to budget, preferences, and lifestyle.
- Conducted test drives and answered questions to support confident purchase decisions.
- Negotiated pricing and trade-in terms while maintaining compliance with dealership guidelines.
- Negotiated purchase prices and explained the sales, warranty, and optional products.
- Built repeat business through professional communication and timely post-sale follow-up.
Bakery and Mooncake Promoter
Ritz-Carlton
Ritz Carlton Millenia Singapore
08.2026 - 09.2026
- Adapted promotional messaging for diverse audiences to strengthen interest in resort offerings.
- Promoted luxury guest experiences through tailored event presentations and polished brand storytelling.
- Delivered refined guest interactions while maintaining exceptional service standards and professional presentation.
- Monitored guest feedback and adjusted promotional approach to improve engagement and responsiveness.
Car Dealer
Monster Motors Pte Ltd
8 Tagore Lane, 787471
08.2024 - 03.2025
- Conducted market research to identify and analyze industry trends, informing sales strategies.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Finalized sales transactions by engaging with customers and addressing their concerns. by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Handled telephone and message inquiries from potential customers, facilitating engagement and fostering customer relationships.
- Followed up on warm Internet leads, addressing customer inquiries about vehicle availability, pricing, and options to enhance sales opportunities.
Food and Beverage Attendant
Bistro G
Millenia Walk
12.2023 - 10.2024
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Cultivated relationships with regular customers, fostering loyalty and encouraging repeat business.
- Informed guests about menu items, specials and promotions to enhance service experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Addressed customer complaints promptly and professionally, transforming negative experiences into positives.
Order Picker
NTUC FairPrice
Singapore
01.2022 - 06.2023
- Expedited urgent orders using prioritized picking strategies, achieving high accuracy standards.
- Ensured proper labeling and packaging of products to adhere to company standards, reducing potential damages during transport.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
Retail Sales Assistant
NTUC FairPrice
Singapore
11.2021 - 01.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Adapted to various roles within the retail environment to meet operational demands.
- I greeted customers and helped with product questions, selections, purchases, and focused on upselling.
Safety Distance Ambassador
PERSOLKELLY
Singapore
08.2021 - 11.2021
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Greeted customers and clients to create welcoming atmosphere.
Retail Sales Assistant
Chocoexpress
Singapore
12.2018 - 05.2019
- I greeted customers and helped with product questions, selections, purchases, and focused on upselling.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Improved customer satisfaction by promptly addressing and resolving complaints.
Education
N level -
Yishun Secondary School
01.2021
Pastry & Baking / Hospitality F&B
Institute of Technical Education
West11-2024
Skills
- Certified in Pastry and Baking
- Driving License 3A
- Open-Mindedness
- Customer service
- Upselling strategies
- Goal oriented
- Sales closing
- Relationship building
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Malay
Intermediate (B1)
Tagalog (Philippines)
Intermediate (B1)
Personal Information
Experience
6 months,4 months,3 months,1 year and 6 months,11 months,8 months
Timeline
Bakery and Mooncake Promoter
Ritz-Carlton
08.2026 - 09.2026
Car Salesperson
Apex Autozone
08.2025 - Current
Car Dealer
Monster Motors Pte Ltd
08.2024 - 03.2025
Food and Beverage Attendant
Bistro G
12.2023 - 10.2024
Order Picker
NTUC FairPrice
01.2022 - 06.2023
Retail Sales Assistant
NTUC FairPrice
11.2021 - 01.2022
Safety Distance Ambassador
PERSOLKELLY
08.2021 - 11.2021
Retail Sales Assistant
Chocoexpress
12.2018 - 05.2019
Pastry & Baking / Hospitality F&B
Institute of Technical Education
N level -
Yishun Secondary School